Angela Turner
Summary
Analytical professional with a track record in data analysis and process optimization. Implemented enhancements that reduced error rates and improved reporting efficiency. Committed to continuous learning, driving team development through targeted training initiatives.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Sr processor
Assurant
09.2019 - Current
- Processed regulatory compliance queues for lender placements to ensure adherence to guidelines.
- Implemented process improvements that enhanced departmental operations.
- Audited accounts for discrepancies, updating them per established procedures.
- Acted as the team subject matter expert for various clients and functions.
- Analyzed abnormal volumes on the report to determine root cause.
- Created job aids and conducted training sessions for the team.
- Loaded and formatted daily and weekly reports for processing.
SMBR endorsement & Trending Manager
Assurant
10.2017 - 01.2019
- Implemented the Return Check Trending to reduce disbursement errors.
- Streamlined trending report completion by utilizing v-lookups, enhancing reporting efficiency.
- Created trending reports from SharePoint, Access Database, and Excel data to identify error patterns.
- Conducted meetings on checks error trends and achieved 10% error reduction rate
- Validated check accuracy and endorsed for release or redeposit to ensure compliance.
Illogical Disbursement Reports Manager
Assurant
10.2013 - 09.2017
- Implemented new disbursement control reports to cover processing gaps.
- Aligned and enhanced control report criteria to streamline reporting processes.
- Collaborated with counterparts in various departments to implement reports on new platform, ensuring seamless data integration.
- Ensured compliance with mortgage regulations and client standards in all processes.
- Collaborated with various department to merge the reports to prevent duplication.
- Worked closely with associates to increase productivity and quality.
- Identified opportunities for staff reduction and rolled out new KPI standards to optimize team performance.
- Continuously met departments' deadlines and client standards.
processing team lead
Assurant
05.2010 - 10.2013
- Coordinated workflow for multiple teams to meet deadlines.
- Facilitated daily operations for teams, ensuring timely task completion.
- Identified processing improvements for the department.
- Conducted side by side training with associates to improve performance.
- Offered feedback and suggested improvements for procedural deficiencies, enhancing overall workflow.
- Provided data for Class Action Lawsuit, aiding legal efforts.
processing specialist
Assurant
02.2007 - 05.2010
- Demonstrated processing functions to client, facilitating understanding and ensuring satisfaction.
- Assessed accounts for flood sufficiency and identified late fee discrepancies to ensure accurate billing.
- Exceeded team quality and production standards.
- Trained associates on new functions and client requirements to enhance team knowledge and service delivery.
- Maintained a quality score of 99% or greater
- Supported department by managing special projects
Education
Bachelor of Business Administration - Accounting and Finance
Francis Marion University
Florence, SC12-2006
Skills
- Process optimization
- Analytical
- Deadline Driven
- Technically Savvy
- Detail Oriented
- Leadership Skills
- Communication Skills
- Innovative Thinking
- Adaptability
Certification
- South Carolina Notary License
Timeline
Sr processor
Assurant
09.2019 - Current
SMBR endorsement & Trending Manager
Assurant
10.2017 - 01.2019
Illogical Disbursement Reports Manager
Assurant
10.2013 - 09.2017
processing team lead
Assurant
05.2010 - 10.2013
processing specialist
Assurant
02.2007 - 05.2010
Bachelor of Business Administration - Accounting and Finance
Francis Marion University