Angela Vega
Council Bluffs,IA
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
26
26
years of professional experience
Work History
Station Lead/Customer Service
Amtrak
12.2014 - Current
- Currently manages all aspects of station operations; including vendor relationships, Amtrak product promotion and staff.
- Works effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Trains new Customer Service Representatives on company policies, procedures, and best practices, proprietary software
- Resolves customer inquiries through effective communication and problem-solving techniques.
- Assists customers in booking travel arrangements using Amtrak's reservation systems.
- Providestimely updates on scheduling, delays, and service changes to enhance customer experience.
- Participates in training programs to enhance product knowledge and customer service skills.
- Delivers prompt service to prioritize customer needs.
- Manages high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Consumer Services Manager
Wild Planet
08.2006 - 11.2012
- Managed Customer Service Department, which included department operations reporting, policy development for shipments, replacement inventory, department policies, and new personnel training. Oversaw all consumer issues with products and issued reporting to company management, designers, and QA. Tested new products for potential consumer issues.
- Implemented training programs that elevated staff performance and operational efficiency.
- Oversaw daily operations, ensuring compliance with company policies and industry regulations.
- Resolved customer complaints in professional and timely manner.
Project Manager
Chiron Corporation
01.2000 - 09.2006
- Managed the implementation of new hardware and software equipment and programs for the BioPharma Sales team. This included the development of training materials and testing of new hardware and software products. Trained sales team.
Education
Patisserie and Baking
Le Cordon Bleu
San Francisco02.2014
BA - Marketing Focus
SFSU
San Francisco01.1992
Skills
- Customer Service, public speaking, training material development, technical support with software/hardware experience, new product instruction development, baker
- Problem-solving
- Friendly, positive attitude
LANGUAGES
Beginners Spanish including reading and writing.
Timeline
Station Lead/Customer Service
Amtrak
12.2014 - Current
Consumer Services Manager
Wild Planet
08.2006 - 11.2012
Project Manager
Chiron Corporation
01.2000 - 09.2006
BA - Marketing Focus
SFSU
Patisserie and Baking
Le Cordon Bleu