ANGELA VELAZQUEZ
South Bend,IN
Summary
Certified Phlebotomy Technician with extensive experience in fast-paced customer service environments and a strong foundation in professional workplace skills. Adept in patient care, specimen handling, and maintaining clinical safety standards. Brings proven abilities in communication, teamwork, problem solving, and leadership, supported by multiple soft skills certifications. Committed to transitioning hospitality experience into healthcare and administrative roles with a focus on professionalism, accuracy, and client satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Laboratory Collection Specialist/ Phlebotomist
Summit Pain Management
08.2025 - 10.2025
- Conducted specimen collection according to established protocols, ensuring compliance with safety regulations.
- Maintained accurate records of patient information and sample tracking in laboratory systems.
- Cleaned and maintained the daily release log, ensuring accurate and compliant documentation.
- Checked and updated specimen statuses in the LabCorp system with precision and attention to detail.
- Performed blood collection in accordance with safety and clinical standards.
- Conducted urine collections and maintained strict chain-of-custody procedures.
- Performed pregnancy tests, documenting results with accuracy, confidentiality, and professionalism.
- Verified and processed patient insurance information for LabCorp orders, ensuring proper billing and eligibility.
- Monitored and restocked medical supplies to maintain organized and fully equipped work areas.
- Processed and managed toxicology (TOX) specimens, following laboratory protocols.
- Received, sorted, and organized incoming deliveries, maintaining an efficient workflow and storage.
- Prepared, packaged, and placed LabCorp specimens in the designated exterior drop-off box for courier pickup.
- Trained new employees while maintaining a full workload and meeting daily performance expectations.
- Traveled to multiple clinic locations to support operations, assist staff, and ensure consistent specimen processing.
- Improved laboratory efficiency by maintaining a clean and organized workspace.
Waitress
Taqueria Flores
07.2018 - 08.2025
- Delivered high-quality customer service in a fast-paced, high-volume environment.
- Maintained cleanliness and safety standards in all work areas.
- Trained and mentored new employees to maintain service standards.
- Managed multiple priorities while providing friendly and professional service.
- Communicated effectively with kitchen and service teams to ensure customer satisfaction.
- Applied conflict resolution and active listening skills to address customer needs.
Education
Certified Phlebotomy Technician -
Essential Healthcare Academy
Fort Wayne, IN05.2025
High School Diploma - undefined
Wayne High School
Fort Wayne, IN05.2022
Skills
- Patient Care & Specimen Handling
- Workplace Cleanliness & Safety
- Verbal & Written Communication
- Customer Service Excellence
- Active Listening & Conflict Resolution
- Problem Solving & Critical Thinking
- Team Collaboration & Leadership
- Organizational Skills & Time Management
- Bilingual: Spanish
- Strong multitasking
- Attention to detail
- Laboratory safety protocols
Certification
- Certified Phlebotomy Technician – Essential Healthcare Academy (Valid through 05/2027)
- Communicating Effectively – WIN Learning
- Conveying Professionalism – WIN Learning
- Indiana Essential Soft Skills Credential – Indiana Adult Education / WIN Learning
- Work Ready Soft Skills Assessment – WIN Learning
- Soft Skills Courseware Certificate of Completion – WIN Learning
- Thinking Critically and Solving Problems – WIN Learning
- Promoting Teamwork and Collaboration – WIN Learning
Timeline
Laboratory Collection Specialist/ Phlebotomist
Summit Pain Management
08.2025 - 10.2025
Waitress
Taqueria Flores
07.2018 - 08.2025
High School Diploma - undefined
Wayne High School
Certified Phlebotomy Technician -
Essential Healthcare Academy