Demarea Lumpkin
Houston,TX
Summary
Phlebotomy professional supporting patient collection, specimen handling, and accurate documentation in fast-paced clinical settings. Blood culture collection, point-of-care testing, vital sign monitoring, and dialysis support contribute to safe, organized care and reliable lab workflow.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Patient Service Technician Specialist/Laboratory Phlebotomist
Labcorp
Houston, Tx
08.2026 - Current
- Collected patient specimens according to Labcorp patient service center procedures.
- Confirmed patient identity and requisition details before specimen collection.
- Prepared collection supplies and kept drawing station areas clean and organized.
- Processed specimens for transport following Labcorp handling and labeling standards to ensure accurate delivery.
- Welcomed patients and explained collection steps with calm, professional communication.
- Updated patient records and accessioned specimens in Labcorp systems.
- Responded to patient inquiries regarding appointments, collections, and service requirements, enhancing patient understanding.
- Followed safety, infection control, and privacy rules during daily service tasks.
- Processed incoming requests for medical records in line with HIPAA regulations.
- Monitored vital signs including blood pressure, pulse rate, temperature, respiration rate, and weight measurements to support patient care.
Phlebotomist I
Gulf Coast Regional Blood Center
Houston, TX
01.2025 - 08.2026
- Greeted donors, guided initial check-in, rescheduled next donation visits, and transitioned donors to collections staff for screening.
- Recruited donors for the preferred donation procedure to increase impact for patients needing blood.
- Explained donation process and demonstrated how CFL Express can speed donation visits.
- Provided post-donation service with snacks, drinks, and thank-you support for donors.
Customer Service Rep.
Continuum Global Solutions
12.2021 - 08.2022
- Answered inbound calls promptly.
- Supported customers with useful information, question resolution, and complaint handling.
- Kept customer satisfaction as top priority during service interactions.
- Processed customer forms and orders accurately.
- Directed inbound calls to correct resources.
- Used strong typing skills to enter complete, accurate, and detailed notes in customer files.
- Managed multiple screens while speaking with customers.
- Handled inbound calls quickly and professionally.
- Provided clear customer support through accurate information, issue resolution, and complaint response.
- Maintained customer satisfaction through consistent service follow-up.
- Completed forms and orders submitted by customers.
- Routed calls to appropriate support resources.
- Entered thorough, accurate notes into customer records with strong typing accuracy.
- Tracked multiple screens at once while assisting customers.
- Improved customer experience by answering inbound calls in a timely manner.
- Resolved questions and complaints with accurate guidance and support.
- Delivered satisfied customer outcomes through responsive service.
- Completed customer forms and order requests with accuracy.
- Connected callers to appropriate resources for faster assistance.
- Created detailed customer file notes through accurate typing.
- Balanced multiple screens while supporting live customer conversations.
Cashier
Walmart
Houston, TX
07.2018 - 03.2020
- Processed cash, check, debit, and credit card payments accurately through point-of-sale system.
- Helped customers finish purchases and locate needed items.
- Resolved cash drawer and accounting record differences by reviewing daily transactions and fixing issues.
- Trained new team members on register use, stock procedures, and customer service.
- Fixed problems with cash registers, card readers, and receipt printers.
Driver
MV Transportation
Houston, TX
01.2025
- Safely operate paratransit motor vehicle while supporting reliable, efficient public transportation service.
- Operate wheeled vehicle, assist with convoy organization, dispatch vehicles, verify vehicle logbooks, compile time, mileage, and load data, and perform self-recovery operations.
Patient Care Tech
DaVita Dialysis Center
Houston, TX
04.2024
- Performed needle cannulation and IV starts for patient access during dialysis treatment.
- Operated computerized dialysis equipment to start, monitor, and end treatments.
- Entered patient and treatment data into Snappy and Falcon systems.
- Supported water room duties, including water softener training, bicarbonate mixing, and cleaning the water dialysis loop.
- Monitored patients during treatment, recorded weights and temperatures before and after treatment, and reported abnormal findings to the nurse.
- Prepared dialysis machines by attaching dialyzers and tubing for treatment of patients with kidney failure.
Education
Phlebotomy Training -
1st Class Learning
Houston, TX01-2023
High School Diploma -
North Shore Senior High School
Houston, TX06-2018
Patient Care Tech Training -
1st Class Learning
Houston, TXSkills
- Venipuncture techniques
- Dialysis equipment operation
- Patient charting
- Blood specimen collection
- Point of care testing
- Patient intake management
- Health education
- Specimen handling
- Blood culture collection
- Specimen collection and storage
- Quality control guidelines
- Pediatric phlebotomy
- Therapeutic phlebotomy
- Specimen preparation
- Blood collection methods
- Geriatric phlebotomy
- Butterfly needle technique
- Venipuncture and capillary puncture
Certification
Certified Phlebotomy Technician (NPS)
1st Class Learning Center
Houston, TX
January 2023, Certified Patient Care Tech (NPS)
1st Class Learning Center
Houston, TX.
March 2023
Timeline
Patient Service Technician Specialist/Laboratory Phlebotomist
Labcorp
08.2026 - Current
Phlebotomist I
Gulf Coast Regional Blood Center
01.2025 - 08.2026
Driver
MV Transportation
01.2025
Patient Care Tech
DaVita Dialysis Center
04.2024
Customer Service Rep.
Continuum Global Solutions
12.2021 - 08.2022
Cashier
Walmart
07.2018 - 03.2020
Phlebotomy Training -
1st Class Learning
High School Diploma -
North Shore Senior High School
Patient Care Tech Training -
1st Class Learning