Patricia ElSaid Hussein
Las Vegas,NV
Summary
With a proven track record at LabCorp, I excel in venipuncture techniques and patient care, significantly enhancing patient experiences. My adeptness in multitasking and critical thinking, coupled with a commitment to HIPAA compliance and customer service, has consistently improved operational efficiency and patient satisfaction.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Patient Service Technician Specialist
LabCorp
11.2010 - Current
- I Provided compassionate support for patients during blood draws easing anxiety levels and improving overall experience.
- Assisted in the training of new Patient Service Technicians to maintain high standards of patient care.
- Operated various medical equipment competently and safely during diagnostics or treatments for optimal results.
- Reduced patient wait times by efficiently managing schedules and appointment bookings.
- Established strong rapport with patients through empathetic communication skills that foster trust between technician specialist and clients.
- Maintained strict adherence to HIPAA regulations by ensuring all communications were secure and confidential.
- Created a safe environment for patients by maintaining clean workspaces per infection control guidelines while adhering to safety proto cols at all times.
- Collected time of service payments and issued receipts.
- Greeted and assisted patients with check-in procedures.
- Working currently in an IOP OB/GYN 10 years
- Patient service center 2 years experience
Phlebotomy Instructor
Phlebotomy Learning Center of Las Vegas
06.2009 - 01.2024
- Taught vein selection and blood extraction protocol in real-time with demonstration materials and in clinical settings.
- Mentored new instructors on effective teaching strategies and classroom management techniques for optimal learning experiences.
- Facilitated open dialogue among students during class discussions, fostering an inclusive and supportive learning atmosphere.
- Fostered strong relationships with local medical facilities, securing valuable externship opportunities for students to gain hands-on experience in real-world settings.
- Coached students on individual level with patience and positive reinforcement.
- Prepared students for certification exams by administering practice tests and providing targeted review sessions on areas requiring additional instruction.
- Conducted practical demonstrations of venipuncture and capillary puncture techniques, enabling students to observe correct methods firsthand.
- Delivered comprehensive lectures on phlebotomy techniques, ensuring students grasped essential skills for successful blood draws.
- Maintained a safe and organized learning environment, adhering to proper laboratory protocols and procedures.
- This was a part time evening job
Phlebotomist
United West Labs
09.2008 - 11.2010
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of
- equipment and work areas between patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Organized daily work based on collection priority.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Worked in an IOP Internal Medicine Clinic
Phlebotomist
Treasure Valley Laboratories
01.1999 - 06.2008
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Worked at an IOP Internal Medicine Specialists
Phlebotomist
St Alphonsus Hospital
04.2003 - 10.2006
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Part time night job worked in the hospital Emergency Department as a phlebotomist
Phlebotomist
St Luke’s Regional Medical Center
01.1994 - 01.1999
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
Phlebotomist
ASB Meditest
03.1989 - 01.1994
- Maintained a high level of accuracy in performing venipunctures for diverse patient populations, elderly patients, and those with challenging veins.
- Enhanced patient trust with compassionate care, professional demeanor, and confidentiality in handling sensitive information.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Improved efficiency with accurate and timely completion of blood draws and specimen labeling.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Demonstrated adaptability by providing phlebotomy services in various settings such as homes, clinics, and assisted living facilities.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Assisted in the development and implementation of new protocols to improve overall efficiency and effectiveness of mobile phlebotomy services.
- Assisted in training new hires on company policies, procedures, and best practices for mobile phlebotomists.
- Mitigated risks associated with improper specimen handling or contamination through thorough attention to detail during blood draw procedures.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
Education
No Degree - Nursing Education
Boise State University
Boise, IDNo Degree - Medical Assisting
American Institute
Boise, ID06.1989
Skills
Venipuncture techniques
Active listening abilities
Patient care excellence
Phlebotomy expertise
Sample preparation abilities
Specimen collection proficiency
Blood draw accuracy
Adaptable and Flexible
Attention to Detail
Punctual and Hardworking
Calm and Effective Under Pressure
Reliability
Excellent Communication
Critical Thinking
Caring and Empathetic
Multitasking capacity
Time Management Capabilities
HIPAA Compliance Understanding
Data entry proficiency
Customer Service
Certification
ASCP certified since 1998
Timeline
Patient Service Technician Specialist
LabCorp
11.2010 - Current
Phlebotomy Instructor
Phlebotomy Learning Center of Las Vegas
06.2009 - 01.2024
Phlebotomist
United West Labs
09.2008 - 11.2010
Phlebotomist
St Alphonsus Hospital
04.2003 - 10.2006
Phlebotomist
Treasure Valley Laboratories
01.1999 - 06.2008
Phlebotomist
St Luke’s Regional Medical Center
01.1994 - 01.1999
Phlebotomist
ASB Meditest
03.1989 - 01.1994
No Degree - Nursing Education
Boise State University
No Degree - Medical Assisting
American Institute