James Erdman
Mount Olive,AL
Summary
Adept at enhancing patient outcomes and satisfaction, my tenure at Lincare and City of Edgewater Fire/Rescue showcases a proven track record in DME services and emergency medical response. Leveraging skills in patient care excellence and medical terminology knowledge, I've significantly reduced equipment malfunctions and improved operational efficiency. My ability to multitask and maintain sterile environments ensures high-quality care and safety. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
32
32
years of professional experience
Work History
Patient Service Technician Specialist
Lincare
11.2021 - 08.2023
- Conducted thorough assessments of each patient''s needs before recommending suitable products or modifications to existing equipment, leading to better overall outcomes.
- Contributed to the development of internal policies and procedures, promoting a consistent approach to DME services across all staff members.
- Educated patients and caregivers on proper use, cleaning, and storage of various DME items, reducing misuse incidents.
- Expedited repairs for damaged equipment, minimizing downtime for patients reliant on specific devices.
- Improved patient satisfaction by providing accurate and timely delivery of DME equipment.
- Optimized warehouse organization, allowing for easier access to necessary equipment during busy periods.
- Reduced equipment malfunction rates through thorough inspection and maintenance of DME products.
Firefighter/EMT-Basic
City of Edgewater Fire/Rescue
03.1991 - 03.2008
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Demonstrated strong leadership skills while serving as a mentor to new firefighters, fostering a culture of teamwork and professionalism within the department.
- Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
- Improved operational efficiency by helping maintain apparatuses, equipment, and facilities according to established standards.
- Utilized technical expertise in operating specialized firefighting equipment such as aerial ladders, hydraulic extrication tools, and thermal imaging cameras.
- Oversaw equipment and vehicle upkeep to maintain emergency readiness.
- Trained new firefighters to comply with safety protocols and equipment usage.
- Participated in post-incident analyses to identify areas for improvement in departmental policies and procedures.
- Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
- Maintained meticulous records of incident responses, ensuring accurate documentation for reporting purposes and future reference.
Education
Associate of Science - Fire Science
Daytona State College
Daytona Beach, FLSkills
- Multitasking capacity
- HIPAA Compliance Understanding
- Venipuncture techniques
- Time Management Capabilities
- Active listening abilities
- Infection control protocols
- Patient care excellence
- Data entry proficiency
- Medical terminology knowledge
- Blood draw accuracy
- Maintaining Sterile Environments
- Organizational Aptitude
Timeline
Patient Service Technician Specialist
Lincare
11.2021 - 08.2023
Firefighter/EMT-Basic
City of Edgewater Fire/Rescue
03.1991 - 03.2008
Associate of Science - Fire Science
Daytona State College