Jessica Tilford
Sterling,CO
Summary
Motivated and enthusiastic individual with a strong foundation in patient care. Committed to the ultimate satisfaction of performing all tasks to the best of my ability. Hoping to be a known as a contributor for helping our youth grow and perform at the top of their level.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Service Technician Specialist
Labcorp
Broomfield , CO
10.2016 - 04.2020
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Facilitated patient interactions to enhance experience and ensure accurate information.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Prepared and processed patient samples for laboratory testing, ensuring compliance with protocols.
- Performed secretarial duties such as faxing, mailing, phone calls, and emails.
- Ensured patient comfort throughout collection process, fostering a supportive environment.
Phlebotomist
Sterling Regional Medical Center
Sterling , CO
05.2011 - 08.2015
- Collected blood samples using various phlebotomy techniques and equipment.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Educated patients about pre-collection preparations and post-procedure care.
- Ensured proper identification and labeling of specimens before transport.
- Prepared and packaged specimens for courier transport.
- Ensured compliance with federal regulations governing laboratory procedures.
- Performed drug screening tests for DOT and non-DOT compliance in a laboratory setting.
- Assisted in the training of new phlebotomists.
- Monitored inventory levels of supplies and reported shortages to management.
Education
Associate of Arts - Healthcare/Early Childhood Development
Northeastern Junior College
Sterling, CO12-2009
Skills
- Customer service
- Time management
- Team collaboration
- HIPAA compliance
- Multitasking capacity
- Adaptable and flexible
- Clerical and filing support
Certification
Phlebotomy
Timeline
Patient Service Technician Specialist
Labcorp
10.2016 - 04.2020
Phlebotomist
Sterling Regional Medical Center
05.2011 - 08.2015
Associate of Arts - Healthcare/Early Childhood Development
Northeastern Junior College