Jade Jackson

• Accurately enter and verify patient demographics in Laboratory Information System according to written, oral and/or faxed requisition.
• Mix, centrifuge, separate, aliquot and pack/ship specimens per defined procedures.
• Participated in continuing education programs and trainings to stay up to date on new technologies and procedures
• Maintained compliance with GCP standards for patient care, data management and trial documentation.
• Analyze pending reports and systematically resolve issues, alerting management as needed.
• Ensured laboratory compliance by strictly following SOP's for specimen handling, equipment usage and data management.

Contract

• Collecting, organizing, and analyzing clinical data, ensuring accuracy of patient records, and collaborating with research teams to ensure data integrity and assisting with data analysis.
• Managing claims and reimbursements, and ensuring that patients receive appropriate services and follow-up care.
• Maintaining research protocols by accurately verifying, collecting and analyzing clients' health records.
• Resolving discrepancies and verifying patient insurance via written and verbal communication.
• Developed and maintained project documentation for reliable records via Microsoft Excel, Google Sheets and Smartsheet.

Contract

• Streamlined communications between internal departments and external partners to ensure timely exchange of critical information.
• Coordinated with other healthcare professionals to provide patients with comprehensive care.
• Maintained master calendar.
• Navigated various healthcare databases to obtain necessary information for assisting patients with medical inquiries.
• Enhanced call center performance, increased efficiency and team productivity by consistently meeting performance metrics.
• Developed and maintained project documentation for reliable records via Microsoft Excel, Google Sheets and Smartsheet.

• Ensured accuracy of customer data and adherence to protocol leveraging strong attention to detail developed through financial record reviews.
• Proactively resolved data discrepancies and operational challenges by investigations and problem-solving skills through financial audit.
• Analyzed complex financial data to detect fraud and identify patterns and discrepancies to abide to IRS laws and regulations.

• Scheduling appointments, handling billing and insurance verification, and supporting clinical staff.
• Accurately collect, enter and verify data in EMR's such as Epic, Cerner and Meditech.
• Direct patient interaction.
• Support healthcare operations, maintaining patient records, and working with medical databases.
• Adhered to Standard Operating Procedures to ensure consistent and accurate sample processing, data recording and safety compliance in a laboratory setting.

• Led a team of 10 in developing a new product line, resulting in an increase in revenue.
• Increased sales with upselling techniques and thorough knowledge of menu items and promotions.
• Coordinated with staff to ensure timely delivery of orders.
• Supervised and assisted in daily operations.
• Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
• Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.