Angela Eddings
Matteson,IL
Summary
Adaptable professional with a quick-learning ability, and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge, and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Compassionate Customer Care Service Specialist, known for high productivity and efficient task completion. Skilled in medical equipment operation, patient care coordination, and health record management. Excel in communication, empathy, and problem-solving to enhance customer satisfaction, and be a supportive team member. Prioritize safety and comfort while ensuring a seamless operational flow in fast-paced environments.
Overview
26
26
years of professional experience
Work History
Patient Service Technician Specialist
LabCorp
Itasca, IL
10.2018 - Current
- Collaborated with clinical and administrative staff to meet patient needs.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Maintained inventory of supplies and equipment used for patient care.
- Collected specimens for laboratory analysis according to established protocols.
Patient Service Specialist
PCL Alverno
Hammond, IN
08.2016 - 09.2018
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
- Processed insurance verifications and authorizations to ensure coverage of services.
- Performed administrative tasks such as filing, faxing documents, copying materials, and other clerical duties as needed.
- Ensured compliance with HIPAA regulations when handling confidential patient information.
Patient Care Representative
Heartland Blood Centers
Tinley Park, IL
04.2013 - 08.2016
- Collaborated with clinical and administrative staff to meet patient needs.
- Explained policies, procedures and services to patients.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Assured regulatory compliance and professionalism across patient service.
Materials Management/Central Sterile Processing Technician
Advocate South Suburban Hospital
Hazel Crest, IL
10.2006 - 05.2013
- Organized and assembled routine or specialty surgical instrument trays or other sterilized supplies, filling special requests as needed.
- Managed a variety of tasks simultaneously while maintaining focus on detail.
- Maintained records of inventory or equipment usage, ordering medical instruments or supplies with low inventory.
- Stocked crash carts with appropriate medical supplies.
Customer Service Representative
Spectrum Health Services
Chicago, IL
04.1999 - 09.2006
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
- Developed strong customer relationships to encourage repeat business.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
Bachelor of Science - Human Services
Purdue Global University
West Lafayette, IN04-2013
Skills
- Customer relationship management
- Problem resolution
- Effective communication
- Team collaboration
- Clerical support
- Remote support tools
- Incoming call management
- Microsoft windows and office
Timeline
Patient Service Technician Specialist
LabCorp
10.2018 - Current
Patient Service Specialist
PCL Alverno
08.2016 - 09.2018
Patient Care Representative
Heartland Blood Centers
04.2013 - 08.2016
Materials Management/Central Sterile Processing Technician
Advocate South Suburban Hospital
10.2006 - 05.2013
Customer Service Representative
Spectrum Health Services
04.1999 - 09.2006
Bachelor of Science - Human Services
Purdue Global University