Lizbeth Romero
Jersey City
Summary
Professional in medical field with proven track record in delivering exceptional customer service in healthcare settings. Adept at handling patient inquiries and ensuring efficient workflow. Known for team collaboration and adaptability in dynamic environments, ensuring high-quality service and patient satisfaction.
Overview
2026
2026
years of professional experience
Work History
Patient Service Technician Specialist
Laboratory Corporation of America
06.2013 - Current
- Fill requisition forms electronically with proper requested tests and diagnoses.
- Perform venipuncture, arterial puncture, pediatric punctures including heel sticks with precision and efficiency.
- Collect time of service payments and issued receipts.
- Ensure compliance with safety protocols and infection control procedures during specimen collection.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Maintain patient confidentiality, and keeping necessary records.
- Assist in the training of new Patient Service Technicians to maintain high standards of patient care.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Improve patient satisfaction by providing timely and efficient services in a professional manner.
- Demonstrate exceptional customer service to foster welcoming and professional environment for patients.
Phlebotomist
Bio-Reference Laboratories
01.2011 - 01.2013
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Packaged and shipped specimens to central lab daily
Medical Assistant/Receptionist
Alpine Medical Health
2008 - 2011
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Assisted in clinical procedures, maintaining sterile environments and adhering to safety protocols.
- Managed patient records using electronic health record (EHR) systems, maintaining data accuracy and confidentiality.
- Administered medications and vaccinations under supervision, following established protocols and procedures.
- Checked patient insurance, demographic, and health history to keep information current.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Managed multi-line phone system and pleasantly greeted patients.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Enhanced office productivity by handling high volume of callers per day.
Education
Medical Assistant/Phlebotomy - Academic Excellence
Chubbs Institute
Jersey City, N.J.Skills
- Multitasking abilities
- Time management capabilities
- Reliability
- Active listening
- Medical terminology
- Patient care excellence
- Data entry proficiency
- Phlebotomy expertise
- Organized and detail oriented
- Communication and interpersonal skills
- Patient care coordination
- Customer service
Timeline
Patient Service Technician Specialist
Laboratory Corporation of America
06.2013 - Current
Phlebotomist
Bio-Reference Laboratories
01.2011 - 01.2013
Medical Assistant/Receptionist
Alpine Medical Health
2008 - 2011
Medical Assistant/Phlebotomy - Academic Excellence
Chubbs Institute
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