Jacqueline Jasper
584 J Tucker Road,KY
Summary
Dedicated Patient Service Technician Specialist at LabCorp with a proven track record in enhancing patient satisfaction through exceptional customer service and efficient appointment management. Skilled in venipuncture and HIPAA compliance, I excel in multitasking and active listening, ensuring seamless communication and improved health outcomes for patients.
Overview
26
26
years of professional experience
Work History
Patient Service Technician Specialist
LabCorp
Somerset, KY
07.2017 - Current
- Collected and processed patient samples accurately to ensure timely laboratory testing.
- Provided exceptional customer service while addressing patient inquiries and concerns effectively.
- Maintained inventory of medical supplies, ensuring availability for efficient operations.
- Assisted in scheduling patient appointments, optimizing workflow and reducing wait times.
- Collaborated with healthcare professionals to streamline communication and improve patient care outcomes.
- Improved patient satisfaction by providing timely and efficient services in a professional manner.
- Maintained strict adherence to HIPAA regulations by ensuring all communications were secure and confidential.
- Collected patient co-pay and issued receipt to confirm payment.
- Verified patient's insurance eligibility and benefits coverage.
Medical Assistant
Kentucky Family Care
Somerset, Ky
01.2000 - 07.2017
- Administered patient care and assisted with examinations to enhance clinical efficiency.
- Managed patient scheduling to optimize appointment flow and reduce wait times.
- Performed routine lab tests and collected specimens, ensuring accuracy and compliance with protocols.
- Educated patients on treatment plans and medication usage to improve health outcomes.
- Coordinated communication between healthcare providers and patients for seamless information transfer.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
Education
Associate of Science - Medical Assistant
National College of Business
Danville Ky05-1998
Skills
Multitasking capacity
Venipuncture techniques
HIPAA compliance
Active listening
Customer service
Punctual and hardworking
Timeline
Patient Service Technician Specialist
LabCorp
07.2017 - Current
Medical Assistant
Kentucky Family Care
01.2000 - 07.2017
Associate of Science - Medical Assistant
National College of Business