Angela Villagomez
Cablecraft Motion Controls
32
years of professional experience
Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty. Bringing over 30 years of background in maintaining customer satisfaction and contributing to company success.
Work History
Customer Service Representative
5 Years 5 Months- Resolve customer inquiries through phone and email, ensuring high satisfaction levels.
- Manage order entry, EDI Scheduling Agreements, RMA's, pricing conditions, and credits using SAP, while streamlining processes.
- Developed training materials for new hires and onboarding efficiency.
- Assist in the company Physical Inventory
- Creating FAQs and knowledge base articles to improve self-service options.
- Work closely with the Production Schedulers, Shipping Dept., Sales Account Managers, and Procurement to obtain the best resolution and on time delivery for the customers.
Customer Service Representative
1 Year 8 Months- Responded to customer emails and phone calls about product availability, part numbers, and current pricing, enhancing customer satisfaction.
- Offer advice and assistance to customers, paying attention to special needs or want.
- Processed sales orders and RMAs daily using Epicor 10, ensuring accurate order fulfillment.
- Coordinated with Shipping Dept, Production Manager, and Purchasing Dept to achieve optimal on-time delivery for customers.
Customer Service Representative
24 Years 5 Months- Provided primary customer support to internal and external customers in a fast-paced environment.
- Answered constant flow of customer calls promptly and in appropriate manner, totaling 60 - 70 calls per day.
- Supported customer needs by answering diverse questions about issues such as available product, current pricing, order status, product applications, and technical support.
- Order Entry, RGA's, and Credits/Debits using SAP computer system.
- Strong communication between customers and sales team to better understand customer needs and recommend appropriate solutions.
- Supported the Corporate EDI Specialist with improving EDI processes and assisting in setting up new trading partners.
- Worked closely with Shipping Dept to provide the best On Time Delivery to the customer.
Education
High School Diploma
Associate of Science - Administrative Assistance And Secretarial Science
Skills
Proficient in SAP
Epicor 10
EDI Support
Order Entry
Data Entry
Customer relationship management
Salesforce
Technical Support
Computer proficient
Detail oriented
Strong Phone Communication Skills
Good listening skills
Timeline
Customer Service Representative
Cablecraft Motion Controls
05.2021 - CurrentRead More
Customer Service Representative
WaterFurnace International
09.2019 - 05.2021Read More
Customer Service Representative
Tuthill Transfer Systems
03.1995 - 08.2019Read More
Norwell High School
High School Diploma
Read More
International Business College
Associate of Science from Administrative Assistance And Secretarial Science
Read More