Lucia Schirmer
Bethel
Summary
Dynamic customer service professional with a proven track record at Cascades Containerboard Packaging, excelling in order tracking and invoice payment authorization. Adept at fostering strong client relationships through attentive support and proficient in SAP for efficient purchasing. Committed to delivering exceptional service and ensuring customer satisfaction at every interaction.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Danbury Square Box
Danbury
06.2024 - 08.2025
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
Purchaser
Cascades Containerboard Packaging
Newtown
03.2023 - 05.2024
- Communicated with vendors regarding inventory needs
- Collaborated with sales team to identify and fulfill customer needs.
- Worked well in a team setting, providing support and guidance.
- Maintained consistent email communication with suppliers to confirm and track orders and verify price revisions on purchase orders.
- Checked items received against items ordered by verifying BOL's.
- Prepared purchase orders using SAP systems, ensuring accurate data entry and timely communication with suppliers.
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
Customer Service Representative
Cascades Containerboard Packaging
Newtown
05.2014 - 05.2023
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Prepared quotes
- Liaison with manufacturing, logistics salesteam and accounting.
- Served customers with knowledgeable, friendly support at every stage.
Skills
- Invoice Payment Authorization
- Customer Service
- Attention to Detail
- Proficient in SAP
- Ordering and Purchasing
- Scheduling
- Order tracking
Timeline
Customer Service Representative
Danbury Square Box
06.2024 - 08.2025
Purchaser
Cascades Containerboard Packaging
03.2023 - 05.2024
Customer Service Representative
Cascades Containerboard Packaging
05.2014 - 05.2023
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