Angela Vincent
Spring,US
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
10
10
years of professional experience
Work History
Door Dasher
DoorDash
Houston, TX, US
04.2023 - Current
- Developed and maintained professional relations between customer, store personnel, and company.
- Optimized fuel efficiency by planning effective driving routes and minimizing idle time between orders.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
Licensed Insurance Administrator
Allstate Insurance
Spring, TX, US
01.2020 - 04.2023
- Prepared applications, documents and data to renew insurance policies.
- Ensured compliance with state regulations by staying up-to-date on industry changes and updating internal policies accordingly.
- Maintained open lines of communication with clients, promptly addressing any concerns and resolving issues to maintain a high level of customer satisfaction.
- Collaborated with sales team to develop customized insurance solutions for clients, resulting in increased policy sales.
- Interacted with clients to assist with insurance needs.
Insurance Verification Specialist
PracticeMax
Phoenix, AZ, US
03.2015 - 12.2019
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Posted payments to accounts and maintained records.
Education
Medical Coding
Houston Community College
Houston, TX09.2023
High school diploma -
Peterson Warren Academy
Inkster, MI01.1995
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Follow-up skills
- Building rapport
- Proofreading
- Medical terminology knowledge
Personal Information
- Authorized to work in the United States
Timeline
Door Dasher
DoorDash
04.2023 - Current
Licensed Insurance Administrator
Allstate Insurance
01.2020 - 04.2023
Insurance Verification Specialist
PracticeMax
03.2015 - 12.2019
High school diploma -
Peterson Warren Academy
Medical Coding
Houston Community College