Angela Viveiros
Providence
Summary
Dynamic Assistant Manager with a proven track record at Charlotte Russe, enhancing customer experience and operational efficiency. Excelled in collaborative team management and strategic decision-making, achieving significant reductions in cash discrepancies. Skilled in client support and fostering positive work environments, adept at driving performance and quality service.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Charlotte Russe
01.2015 - 10.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Sales Associate
Charlotte Russe
07.2013 - 12.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Waitress
California Taco Shop
06.2009 - 04.2013
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
High School Diploma - General Studies
Hope High School
Providence, RI06.2011
Skills
- Client Support
- Cash Management
- Collaborative Team Management
- Strategic Decision-Making
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Assistant Manager
Charlotte Russe
01.2015 - 10.2016
Sales Associate
Charlotte Russe
07.2013 - 12.2014
Waitress
California Taco Shop
06.2009 - 04.2013
High School Diploma - General Studies
Hope High School
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