Nathaly Espinoza
Flemington,NJ
Work Preference
Summary
Detail-oriented professional experienced in customer service and team leadership. Enhanced team collaboration and optimized client experiences through effective management of daily operations. Analyzed sales data and implemented strategies that improved inventory management and operational efficiency.
Overview
2
2
Languages
Work History
Assistant Manager
Jetro Restaurant Depot
Flemington, NJ
- Managed daily operations to improve efficiency and adhere to company policies.
- Monitored inventory levels, implementing stock management strategies to reduce waste and improve availability.
- Analyzed sales data to identify trends, contributing insights for strategic planning and decision-making processes.
- Led team meetings focused on operational challenges, driving collaboration and innovative problem-solving initiatives.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Receptionist
Nail Salon
Flemington, NJ
- Greeted and assisted clients, ensuring a welcoming environment for all visitors.
- Handled client inquiries, providing information about services and pricing effectively.
- Managed appointment scheduling using salon management software to optimize service flow.
- Maintained cleanliness and organization of the reception area to enhance client experience.
- Processed transactions accurately, handling cash and credit card payments efficiently.
- Collaborated with technicians to coordinate services and ensure timely client appointments.
- Assisted in inventory management by tracking supplies and placing orders as needed.
- Supported team members during peak hours, contributing to overall salon efficiency.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Managed multiple tasks and met time-sensitive deadlines.
Direct Support Professional
The Arc of Hunterdon County
Hampton, NJ
- Supported individuals with developmental disabilities in daily living activities and personal care.
- Assisted clients in developing social skills through structured activities and community engagement.
- Monitored client behavior to ensure safety and adherence to individual care plans.
- Collaborated with interdisciplinary teams to develop customized support strategies for clients.
- Documented client progress and communicated effectively with family members and caregivers.
- Trained new staff on best practices for client support and safety protocols.
- Implemented person-centered approaches to enhance client independence and quality of life.
- Advocated for clients' rights, needs, and preferences within community settings and services.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
Education
High School Diploma -
Hunterdon Central Regional High School
Flemington, NJ06.2023
Skills
- Customer service
- Problem-solving
- Time management
- Conflict resolution
- Organization skills
- Money handling
- Data entry
- Telephone skills
- Customer/Client relations
- Scheduling
- First aid and safety
- Client support
- Health and safety protocols
- Customer engagement strategies
- Client documentation
- Inventory management
- Team collaboration
- Native Spanish speaker
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Manager
Jetro Restaurant Depot
Receptionist
Nail Salon
Direct Support Professional
The Arc of Hunterdon County
High School Diploma -
Hunterdon Central Regional High School