Rhyleigh Kelley
Portland,MI
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Agile and adaptable staff leader with a motivational approach and upbeat nature. Skilled at leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Hope Network Behavioral Health
Lowell, MI
09.2019 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assist with daily living activities.
- Complete monthly charting and filing work as well as working with different government agencies for compliance reports.
Shift Manager
Jimmy John's
Ionia, MI
04.2018 - 09.2019
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Education
High School Diploma -
Ionia High School
Ionia, MI05.2017
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Task Delegation
- Staff Management
- Workload Management
- Behavioral support
- Client Advocacy
- Incident Reporting
- Community Integration
- Healthcare coordination
- Empathy Development
- Disability Awareness
- Compassionate Caregiving
- First aid and safety
- Health and safety requirements
- Social Skills Development
- Patient Assessments
- Client documentation
- Medication Administration
- Behavioral Management
- Behavior redirection
- Appointment Scheduling
- Goal Setting
- Crisis Management
- Care Plan Management
- Client Support
- Safety Monitoring
- Progress Documentation
- Case Management
- State regulations knowledge
- Clinical Quality Program Standards
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
Certification
- CPR/AED Certification
- [State] Driver's License
- First Aid Certification
- ServSafe Food Handler's Certification
Timeline
Assistant Manager
Hope Network Behavioral Health
09.2019 - Current
Shift Manager
Jimmy John's
04.2018 - 09.2019
High School Diploma -
Ionia High School