Angela Walker
Phenix City,AL
Summary
Adept at operations management and fostering creativity, I spearheaded initiatives at Rolling Hills Food Service that significantly reduced food waste, boosting profitability. My tenure at Church Chicken and Popeyes Chicken was marked by enhancing customer satisfaction and operational efficiency, showcasing my ability to lead with innovation and strategic cost control.
Overview
12
12
years of professional experience
Work History
General Manager of Food Service
Rolling Hills Food Service
Fort Moore Ga
05.2019 - Current
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
Restaurant Manager
Church Chicken
Columbus Ga
01.2016 - 05.2018
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Restaurant Manager
Popeyes Chicken
Columbus Ga
03.2012 - 01.2018
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Education
Diploma -
Central High School
Phenix City, AL05.1992
Skills
- Operations Management
- Cost Control
- Creativity and Innovation
- Marketing and Promotions
Timeline
General Manager of Food Service
Rolling Hills Food Service
05.2019 - Current
Restaurant Manager
Church Chicken
01.2016 - 05.2018
Restaurant Manager
Popeyes Chicken
03.2012 - 01.2018
Diploma -
Central High School