Angela Walker
Streetman,TX
Summary
Dynamic professional with a strong background in customer service and management at Hawk Electronics. Proven ability to enhance customer retention through effective problem-solving and communication. Skilled in point of sale systems and adept at multitasking, ensuring accurate order processing and exceptional service delivery. Committed to achieving results and fostering team success.
Overview
13
13
years of professional experience
Work History
DSP 11 - Direct Support Professional
MSSLC-Mexia State Supported Living Center
Mexia, TX.
08.2010 - 08.2016
- Maintained daily records of individuals activities, behaviors, meals and hygene.
- Created detailed daily reports that outlined the individuals day.
- Identified early warning signs of emotional and developmental problems in individual.
- Addressed behavioral and learning issues with parents and home management staff.
- Engaged with children individually to meet their emotional and physical needs.
- Managed general housekeeping duties including feeding, toileting, resting, cleanup, etc.
- Documented daily food attendance and monthly food claims in state-regulated system.
- 6 years experience with developmentally challenged individuals ages 11 to 80.
- Monitored prescribed medication in pill and liquid form administered by nursing staff.
- Modeled appropriate activities and positive behavior management.
- Participated in parent meetings and developmental screenings.
- Supervised circle time, free play, outside play and learning and developmental activities.
- Maintained accurate and detailed records of enrollments, attendance, health and safety, emergency contact information and incident reports.
- Communicated with children's guardians about daily activities, behaviors and related issues.
- Brought signs of potential emotional and developmental problems with individual to Psychologists attention.
- Mediated talks between parents and teachers regarding disciplinary concerns.
- Used constructive problem-solving techniques to resolve disputes.
- Updated records of progress information.
- Repaired office equipment and leaerning areas.
- Reported parent complaints and comments to managers.
CSR/SALES Management
Hawk Electronics
State HWY 84 Fairfield, TX. 75840
02.2008 - 02.2009
- Facilitated inter-departmental communication to effectively provide customer support.
- Solved unresolved customer issues.
- Investigated and resolved customer inquiries and complaints in an empathetic manner.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Updated customer orders from start to finish in an accurate and timely manner.
- Devised measures to organize success in delivering world class customer service.
- Scheduled staff shifts to cover peaks and lulls in customer inquiries.
- Met all customer calls, including service levels, handled with time management and productivity.
- Strong leader of customer support.
- Cross-trained and backed up other customer service managers.
- Supported the sales team in closing contracts.
- Coordinated between billing department and customers to resolve problems.
- Processed cash and credit payments rapidly and accurately.
- Responded to all customer inquiries thoroughly and professionally.
- Entered data promptly and efficiently with a 100% accuracy rate.
- Placed special merchandise orders for customers.
- Worked night and weekend shifts during holiday season.
- Accurately logged all daily shipping and receiving orders.
PCT-Patient Care Tech.
Ennis Regional Hospital
Hwy 287/Lampassass St. Ennis, TX. 75119
06.2007 - 02.2008
- Supported diagnostic procedures, assisted with technical nursing treatments and entered information in patient records and charts.
Manager/Stylist
Smart Styles
Hwy 31 Corsicana, TX. 75110
01.2004 - 09.2004
- Prepaired model for a new business unit.
- Interviewed job candidates and made staffing decisions.
- Counted cash drawers and made bank deposits.
- Managed staff of 8 stylist. 1 team lead.
- Assigned employees to specific duties to best meet the needs of the store.
- Reordered inventory when it dropped below predetermined levels.
- Instructed staff on appropriately handling difficult and complicated sales.
- Hired, trained and evaluated personnel in sales and marketing.
- Examined merchandise to verify that it was correctly priced and displayed.
- Authorized payments and merchandise returns.
- Scheduled and led weekly store meetings for all employees.
- Increased profits through effective training.
- Reported to the district manager regarding all store and staff issues.
- Completed profit and loss performance reports.
Education
State License - Life And Health Insurance
Kaplan College
Arlington, TX04-2017
Buisness Management Child Developmen Certification - Buisness Management/Child Development
Navarro College
3200 W 7th Ave Corsicana, TX. 7511912-2012
State of Texas License (1500 hours) - Hair, Skin, and Nails / Management
Taylors Internationakl School of Cosmotology
3500 W 7th Ave #37 Corsicana, TX. 7511006-2002
Skills
- Scheduling knowledge
- Point of Sale systems
- Accurate money handling
- Strong multi-tasking
- Dependable
- Background in supervision and management
- Excellent work ethic
- Fast learner
- Computer skills
- Point of sale systems
- Retail inventory management
- Inventory management
- Bank deposit procedures
- Documentation and reporting
- Recordkeeping knowledge
Timeline
DSP 11 - Direct Support Professional
MSSLC-Mexia State Supported Living Center
08.2010 - 08.2016
CSR/SALES Management
Hawk Electronics
02.2008 - 02.2009
PCT-Patient Care Tech.
Ennis Regional Hospital
06.2007 - 02.2008
Manager/Stylist
Smart Styles
01.2004 - 09.2004
State of Texas License (1500 hours) - Hair, Skin, and Nails / Management
Taylors Internationakl School of Cosmotology
State License - Life And Health Insurance
Kaplan College
Buisness Management Child Developmen Certification - Buisness Management/Child Development
Navarro College