Angela Ward Ebert
ARMADA,MI
Work Preference
Summary
Owner/Operator at Barking Lot Dog Grooming, adept at driving revenue growth through strategic marketing and exceptional customer relationship management. Expert in financial analysis and staff training, fostering a high-performance team culture. Successfully enhanced client loyalty and streamlined operations, resulting in improved service quality and operational efficiency.
Business professional prepared for leadership role with extensive experience in managing operations and driving business success. Proven track record of effectively overseeing daily operations, implementing strategic plans, and optimizing resources. Highly focused on team collaboration and achieving results, with reputation for reliability and adaptability. Expertise in financial management, staff development, and customer relations.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Owner/Operator
Barking Lot Dog Grooming
09.2018 - Current
- Managed daily operations, ensuring high-quality grooming services and customer satisfaction.
- Developed scheduling systems to optimize staff efficiency and service delivery.
- Trained and mentored new groomers in techniques and safety protocols.
- Implemented inventory management practices to streamline supply ordering processes.
- Streamlined customer service processes, improving overall client satisfaction.
- Trained and mentored staff on best practices and operational standards.
- Analyzed market trends to identify new business opportunities and drive growth.
- Conducted financial analysis to monitor performance and inform strategic decisions.
- Consulted with customers to assess needs and propose optimal solutions.
- Supervised multiple employees
Owner/Operator
Barking Lot Dog Grooming
10.2001 - 04.2014
- Established strong relationships with clients, enhancing loyalty and repeat business.
- Conducted regular evaluations of grooming standards to maintain industry compliance.
- Led marketing initiatives to promote services, increasing client base and revenue growth.
- Analyzed customer feedback to identify areas for improvement in service offerings.
- Managed day-to-day business operations.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Assessed income and expenses and adapted plans to improve profit levels.
- Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
- Contributed positively to the local community through involvement in various events or charitable organizations.
Education
High School Diploma -
Almont High School
Almont, MI06.1987
Skills
- Business operations
- Customer relationship management
- Staff training and mentorship
- Scheduling optimization
- Financial analysis
- Service quality assurance
- Client consultation
- Performance monitoring
- Revenue growth strategies
- Team communication facilitation
- Community engagement initiatives
- Process streamlining
- Problem identification and resolution
- Operational standards adherence
- Equipment maintenance
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Staff training and development
- Personnel management
- Payroll processing
- Relationship management
- Human resources
- Financial planning
Certification
- Certified Master Groomer with the NDGA 2001
Languages
Spanish
Limited Working
Interests
- Animal Welfare Advocacy
- Participating in fundraising events to support local charities, schools, or community projects
- Fundraising Events
- Homelessness Outreach
- I participate in a variety of outdoor recreational activities
- Hiking
- Backpacking
- Crafting and DIY Projects
- Creative Writing
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Artificial Intelligence (AI) and Machine Learning
- Virtual Reality
- Video Gaming
- 3D Printing
Accomplishments
- Supervised team of 15staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Owner/Operator
Barking Lot Dog Grooming
09.2018 - Current
Owner/Operator
Barking Lot Dog Grooming
10.2001 - 04.2014
High School Diploma -
Almont High School