Angela Washington
Houston,TX
Summary
Adept at working effectively unsupervised and quickly mastering new skills. Offers 10+ years of experience leading talented teams and exceeding objectives. Background includes strong history in customer service.
Overview
23
23
years of professional experience
Work History
Voter Services Team Lead
Harris County Clerk
Houston, TX
04.2021 - Current
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Coordinated polling stations during peak hours in high traffic areas during the voting period.
- Answered questions and fulfilled requests with friendly and knowledgeable service about voting by mail and voter registration.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Assisted voters and Volunteer Deputy Voter Registrars in person with any and all needs pertaining to Elections.
- Opened and Closed Polling locations and monitored locations during Early Voting and Election Day.
Call Center Clerk
A1 Personnel, H.C. Call Center Elections Division
Houston, TX
09.2020 - 01.2021
- Handle large amounts of inbound calls
- Research issues and provided solutions
- Keep records in our call center database.
Accounts Payable Clerk
Arnes Warehouse Store
08.2015 - 09.2020
- Monitored payments due from clients and promptly processed past due date payments
- Coded and entered at least 50 invoices each day into the in-house accounting software
- Reconciled vendor statements and handled payment complaint or discrepancies
- Supervised invoice processing, purchase orders, expense reports, credit memos and payments
Dispatch Supervisor
MetroLift YellowCab
Houston, TX
02.2010 - 09.2013
- Mentored, trained and managed team of 100 employees and offered insight and direction, helping boost overall performance.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
Accounts Payable Clerk
Arnes Warehouse Store
09.2001 - 10.2009
- Monitored payments due from clients and promptly processed past due date payments
- Coded and entered at least 50 invoices each day into the in-house accounting software
- Reconciled vendor statements and handled payment complaint or discrepancies
- Supervised invoice processing, purchase orders, expense reports, credit memos and payments
Education
Some College (No Degree) - Graphic Design
LoneStar College
Houston, TXSkills
- Spanish speaking (conversational)
- Rapid 10-key data entry
- Detail-oriented
- Rapid data entry skills
- Self-sufficient
- Positive
- People-oriented
- Verbal and Written Communication
- Self-Motivated
- Team Collaboration
- Customer Service
- Efficient and Detail-Oriented
Timeline
Voter Services Team Lead
Harris County Clerk
04.2021 - Current
Call Center Clerk
A1 Personnel, H.C. Call Center Elections Division
09.2020 - 01.2021
Accounts Payable Clerk
Arnes Warehouse Store
08.2015 - 09.2020
Dispatch Supervisor
MetroLift YellowCab
02.2010 - 09.2013
Accounts Payable Clerk
Arnes Warehouse Store
09.2001 - 10.2009
Some College (No Degree) - Graphic Design
LoneStar College
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