Angela Watts
Farmers Branch,TX
Summary
Accomplished leader with a proven track record in operations, logistics, customer service, and quality control. Adept at leading high-performing teams, streamlining processes, and implementing strategic solutions to enhance operational efficiency and customer satisfaction. Proficient in data analysis, risk management, and continuous process improvement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Hardware Manager
Texas Building Supply/US LBM
Farmers Branch, USA
06.2023 - 03.2025
- Led project start-ups, overseeing planning, stakeholder coordination, and material procurement.
- Managed field teams to ensure smooth execution, quality control, and operational efficiency.
- Cut hardware punch work by 50% through the creation of a dedicated punch team.
- Built and maintained strong supplier relationships, negotiating pricing and terms.
- Optimized inventory management, reducing shortages and excess stock.
Logistics Coordinator
Texas Building Supply/US LBM
Farmers Branch, USA
01.2023 - 06.2023
- Streamlined dispatching and scheduling, improving coordination across sales, drivers, and customers.
- Improved fleet efficiency and minimized delays by analyzing key performance metrics.
- Enhanced order fulfillment and customer service interactions with data-driven solutions.
Customer Service Agent
Spirit Airlines
Dallas, USA
08.2022 - 01.2023
- Delivered exceptional service, managing check-ins, boarding, and flight inquiries.
- Quickly resolved ticketing and travel issues to ensure smooth travel experiences.
- Addressed high-pressure situations with a focus on customer satisfaction.
Quality Control Manager
World Class Distribution
Irving, USA
01.2022 - 08.2022
- Directed quality control operations to meet industry standards and regulations.
- Used data analytics to improve product quality and operational efficiency.
- Developed quality assurance protocols and handled customer complaints.
Order Processing Supervisor
Dallas Cowboys
Frisco, USA
05.2021 - 12.2021
- Managed customer order processing and implemented quality assurance protocols.
- Streamlined workflows and improved order accuracy by analyzing customer feedback.
Pick-Mod Coordinator
Dallas Cowboys
Frisco, USA
05.2020 - 05.2021
- Managed warehouse logistics, inventory, and team coordination.
- Improved picking accuracy by 75% with the development of Standard Operating Procedures (SOPs).
City Carrier
United States Postal Service
Plano, USA
03.2020 - 05.2020
- Delivered mail accurately and efficiently, optimizing delivery routes and performance.
Customer Service Representative
Credit Acceptance
Henderson, USA
01.2015 - 03.2020
- Managed high-volume customer interactions and resolved payment issues.
- Drove engagement by educating customers on fee-free payment options and AutoPay services.
Education
Associate of Arts - Paralegal
Everest College
01.2012
Cosmetology Certification -
International Salon and Spa Academy
01.1994
Skills
- Customer Service & Retention
- Project Management
- Data Analytics & Process Optimization
- Logistics & Operations Management
- Quality Assurance & Compliance
- Leadership & Team Development
- Customer Management
- Inventory management
- Quality control
- Operational efficiency
- Team leadership
- Problem solving
Certification
- Six Sigma White Belt
- Six Sigma Yellow Belt
Timeline
Hardware Manager
Texas Building Supply/US LBM
06.2023 - 03.2025
Logistics Coordinator
Texas Building Supply/US LBM
01.2023 - 06.2023
Customer Service Agent
Spirit Airlines
08.2022 - 01.2023
Quality Control Manager
World Class Distribution
01.2022 - 08.2022
Order Processing Supervisor
Dallas Cowboys
05.2021 - 12.2021
Pick-Mod Coordinator
Dallas Cowboys
05.2020 - 05.2021
City Carrier
United States Postal Service
03.2020 - 05.2020
Customer Service Representative
Credit Acceptance
01.2015 - 03.2020
Associate of Arts - Paralegal
Everest College
Cosmetology Certification -
International Salon and Spa Academy