Angela Wellbrock
Stevens Point,WI
Summary
Professional server with high standards and a strong track record of delivering exceptional dining experiences. Skilled in customer service, order accuracy, and multitasking in fast-paced environments. Ive been known for effective teamwork, adaptability, and maintaining positive atmosphere even during peak hours. Im very experienced in achieving results and ensuring guest satisfaction.
Overview
2027
2027
years of professional experience
Work History
Waitress/Mixie
The Wooden Chair
Stevens Point, WI
07.2025 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Assisted with menu recommendations, enhancing guest dining experience.
- Managed cash transactions accurately and efficiently at point of sale.
- Collaborated with kitchen staff to ensure timely meal delivery to patrons.
- Maintained cleanliness and organization of dining area throughout shifts.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Checked guests' identification before serving alcoholic beverages.
Delivery Driver
Toppers Pizza Place
Stevens Point, WI
06.2025 - 10.2025
- Ensured timely delivery of orders, maintaining high customer satisfaction levels.
- Operated delivery vehicle safely, adhering to traffic regulations and company policies.
- Managed inventory of delivered items, verifying accuracy against order receipts.
- Communicated effectively with team members to coordinate efficient delivery routes.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Strengthened company reputation through polite and friendly interactions with customers during deliveries.
- Supported positive customer experience by resolving delivery issues promptly and effectively.
Dishwasher
Wissota Chophouse
Stevens Point, WI
11.2024 - 02.2025
- Operated dishwashing equipment to maintain cleanliness and sanitation standards.
- Collaborated with kitchen staff to ensure timely availability of clean dishes and utensils.
- Sorted and stacked cleaned items efficiently for easy access during service.
- Maintained organized work area to promote safety and efficiency in operations.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
Housekeeping Cleaner
Cobblestone Inn & Suites
Stevens Point, WI
11.2024 - 02.2025
- Maintained cleanliness and organization in guest rooms, ensuring high standards of hygiene.
- Performed thorough cleaning tasks including dusting, vacuuming, and mopping floors efficiently.
- Assisted in laundry operations by washing, drying, and folding linens for guest use.
- Restocked supplies and amenities to enhance guest experience and satisfaction.
- Adhered to safety protocols while using cleaning chemicals and equipment effectively.
- Collaborated with team members to complete daily cleaning assignments within deadlines.
- Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
- Maximized workspace efficiency by organizing housekeeping carts, storage closets, and supply areas on a regular basis.
- Ensured timely room turnovers for check-ins by efficiently cleaning assigned rooms according to hotel standards.
- Upheld a professional appearance through adherence to grooming standards and wearing designated uniforms during shifts.
Waitress
Crystal Cafe
Iola, WI
2023 - 2024
- Provided exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area and tables.
- Handled cash transactions and managed end-of-shift cashouts effectively.
- Resolved customer complaints promptly to enhance dining experience.
- Monitored inventory levels and communicated needs to management team.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Waitress
RD's Diner
Stevens Point, WI
2022 - 2023
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
High School Diploma -
IForward
Grantsburg, WI05-2025
Skills
- Customer service
- Strong multitasking
- Team collaboration
- Attention to detail
- Safe food handling
- Handling complaints
Timeline
Waitress/Mixie
The Wooden Chair
07.2025 - Current
Delivery Driver
Toppers Pizza Place
06.2025 - 10.2025
Dishwasher
Wissota Chophouse
11.2024 - 02.2025
Housekeeping Cleaner
Cobblestone Inn & Suites
11.2024 - 02.2025
Waitress
Crystal Cafe
2023 - 2024
Waitress
RD's Diner
2022 - 2023
High School Diploma -
IForward