Angela Wickham
Centerburg
Summary
As a self-employed Hairstylist, I leveraged advanced communication and styling techniques to build a loyal clientele, achieving outstanding client retention. My expertise in business management and customer consulting ensured personalized services, resulting in consistent positive feedback. Skilled in conflict resolution, I maintained high satisfaction even during peak hours, embodying exceptional customer service and current trend knowledge.
Overview
13
13
years of professional experience
Work History
Hairstylist
Self-employeed
04.2012 - Current
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Resolved guest complaints about service or style.
- Mixed pigments and used proper techniques to achieve desired color.
Education
Cosmetology License -
Nationwide Beauty Academy
Hilliard, OH01-2001
High School Diploma -
Big Walnut High School
Sunbury, OH 06-1995
Skills
- Relationship building and management
- Advanced communication skills
- Strong leader
- Sales expertise
- Outstanding client retention
- Business management
- Conflict resolution skills
- Outstanding customer service
- Customer consulting
Timeline
Hairstylist
Self-employeed
04.2012 - Current
Cosmetology License -
Nationwide Beauty Academy
High School Diploma -
Big Walnut High School
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