Angela Williams
Edwardsville,IL
Summary
Entry-level degreed professional with experience in pharmacy, IT support, marketing, sales, customer service, management, and billing. Skilled at multitasking and problem-solving, seeking a business role to leverage diverse experience and drive results.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Dealer
Casino Queen
East St Louis, US
05.2024 - 03.2025
- Managed gaming tables, ensuring regulatory compliance and enhancing player experience.
- Executed precise rule enforcement, improving customer satisfaction and operational efficiency.
- Demonstrated strong organizational skills and attention to detail in high-stakes environments.
Temporary Contractor - Bank Customer Service Representative
Robert Half- Commerce Bank
Metro St Louis Area, US
01.2023 - 05.2023
- Handled customer transactions, enhancing satisfaction through effective communication.
- Resolved account issues, improving retention with analytical skills.
- Managed bank deposits and ledgers, ensuring accurate financial records.
- Addressed customer complaints, achieving swift resolution and increased loyalty.
- Delivered exceptional customer service by efficiently processing transactions, enhancing customer satisfaction and loyalty.
- Implemented a streamlined call handling process, significantly reducing wait times and improving overall service efficiency.
Financial Aid Analyst/Specialist
United Way of Greater St. Louis
Missouri, US
01.2022 - 08.2022
- Determine program eligibility, review and validate application supporting documentation, and work directly with applicant to provide funding for individuals who have been affected by the COVID-19 Pandemic.
- Communicates via phone and email with applicants to obtain outstanding documentation to continue processing pending applications.
- Examines and evaluates all documents to ensure authenticity.
- Ensures applicant files are completely stored, organized, and successfully completing 10 applications per day on average.
- Observes applicant/file confidentiality.
- Finalize applications for Quality Control review in a timely manner.
- Calculates income, deductions, exemptions, taxes, and funds assistance with amounts for application process.
- Advises applicants of program regulations, administrative policies.
- Completes reports to detail application assignment status and reasoning for application processing delays.
- Participates in team meetings as required to discuss best practices and recommendations for improving workflow.
- Collaborates with supervisors and co-workers to achieve the department’s goals.
Temporary Worker- Human Resource Assistance
Express Employment Professionals- Martin Brower
Fairview Heights, US
09.2021 - 12.2021
- Assisting HR with the process of recruitment, including vetting candidates, assisting with interviews and issuing employment contracts.
- Supporting internal and external inquiries and requests related to the HR department.
- Compiling and maintaining paper, digital and electronic employee records, including holiday and sickness leaves.
- Processing payroll and assisting with the documentation of employee compensation and benefits.
- Assisting with HR Audits.
- Developing a New Termination Process.
- Entering employee data into computer database.
- Coordinating logistics for new hire orientations.
- Writing and submitting reports on general HR activities.
- Continuously learn the latest HR best practices to improve workplace efficiency.
- Create invoices via Quickbooks.
- File and inventory maintenance.
- Assist with development of marketing.
- Licensing and Titling company cars.
Education
Pharmacy Technician - Pharmacy Technician
Stepful
Edwardsville, IL 05.2025 - 10.2025
Technical Support Fundamentals - Technical Support Fundamentals
Coursera
11.2024 - 12.2024
Business Administration/Management -
Southwestern Illinois College
Skills
- Customer Service
- Payroll
- HR
- QuickBooks
- Microsoft Office
- Oracle
- Financial Analysis
- Data Entry
- Account Management
- Communication
- Time Management
- Organization
- Banking
- Documentation
- Pharmacy Technician
- IT Support
Timeline
Pharmacy Technician - Pharmacy Technician
Stepful
05.2025 - 10.2025
Technical Support Fundamentals - Technical Support Fundamentals
Coursera
11.2024 - 12.2024
Dealer
Casino Queen
05.2024 - 03.2025
Temporary Contractor - Bank Customer Service Representative
Robert Half- Commerce Bank
01.2023 - 05.2023
Financial Aid Analyst/Specialist
United Way of Greater St. Louis
01.2022 - 08.2022
Temporary Worker- Human Resource Assistance
Express Employment Professionals- Martin Brower
09.2021 - 12.2021
Business Administration/Management -
Southwestern Illinois College