Angela Wilson
Oceanside,CA
Summary
- Caring, organized and friendly with excellent interpersonal skills.
- Dedicated administrative professional well-versed in communication and team building.
- Knowledgeable in medical terminology and scheduling. Ready to bring 25 years of relevant work experience to your team.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
- Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Caregiver
Disable American Veteran
08.2014 - 05.2024
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with daily living activities, running errands, and household chores.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Maintained strong connections within caregiver community to gain continuous knowledge.
Patient Access Representative III
Rady Children's Hospital
01.2013 - 01.2014
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Acquired authorizations for outpatient, diagnostic and surgical procedures
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Provided excellent customer service to patients and medical staff.
Access Management Representative
Tri-City Medical Center
01.2006 - 01.2013
- Greeted and checked in patients in a professional manner
- Obtained patient demographic, employer, emergency contact, insurance, financial, and case specific information
- Collected co-payments, deductibles, and other payments as needed
- Verified insurance eligibility, benefits, and authorization
- Demonstrated extraordinary commitment to excellence by adhering to department standards.
Education
Medical Insurance Billing
Wooster Business College
Akron, OHAssociate of Applied Science - Interior Design
Palomar College
San Marcos, CA05.2018
Skills
- Multitasking and Organization
- Time Management
- Customer Service
- Medical Terminology
- Problem-Solving
- Clear Communication
- Decision-Making
- Goal-oriented mindset
- Data entry proficiency
- Staff Training
Timeline
Caregiver
Disable American Veteran
08.2014 - 05.2024
Patient Access Representative III
Rady Children's Hospital
01.2013 - 01.2014
Access Management Representative
Tri-City Medical Center
01.2006 - 01.2013
Medical Insurance Billing
Wooster Business College
Associate of Applied Science - Interior Design
Palomar College