Angela Wilson
Whitman,MA
Summary
Dedicated professional with experience managing individual needs in a fast-paced hospital environment. Proven ability to build meaningful relationships with patients and healthcare providers to ensure seamless and high-quality care. Skilled in coordinating treatment plans, scheduling appointments and processing medical records. Adept at problem-solving and multitasking to streamline care coordination processes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Member Service Representative
Blue Cross Blue Shield of Massachusetts
11.2023 - Current
- Managed high volume of chat inquiries while maintaining a professional and empathetic tone throughout interactions.
- Maintained detailed records of each interaction to ensure accurate reporting and follow-ups when necessary.
- Improved first-contact resolution rate with thorough understanding of company policies, products, and services.
- Regularly exceeded performance metrics in areas such as customer satisfaction scores, average handle time, and case closure rates.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Patient Care Representative
Shields MRI
09.2020 - 11.2023
- Greeted patients and visitors in a friendly manner to ensure a positive experience.
- Managed patient check-ins by verifying insurance coverage,collecting payments, and updating accounts accordingly.
- Screened incoming phone calls,taking messages or forwarding to appropriate staff.
- Scheduled and confirmed appointments for patients and family members.
- Performed basic clerical duties such as filing, faxing, and copying documents.
- Collaborated closely with colleagues to ensure smooth daily operations.
Unit Secretary, Labor and Delivery
Signature Healthcare-Brockton Hospital
02.2018 - 07.2021
- Demonstrated exceptional customer service skills while interacting with patients, families and staff members.
- Provided assistance to physicians, nurses and other healthcare personnel with their daily needs.
- Organized Patient Records and medical charts in an efficient manner to ensure accuracy of data.
- Performed data entry of patient medical records into electronic system.
- Notary public/Birth registrar
- Maintained accurate records of all issued birth certificates.
- Checked documents for accuracy and correct signing before notarizing.
Education
Associate of Science -
Massasoit Community College
BrocktonSkills
- Customer service
- Telephone Etiquette
- EMR Systems
- HIPAA and Confidentiality Compliance
- Critical Thinking
- Goal-Oriented
- Ability To Multitask
- Dependable and Reliable
Certification
Notary public
Timeline
Member Service Representative
Blue Cross Blue Shield of Massachusetts
11.2023 - Current
Patient Care Representative
Shields MRI
09.2020 - 11.2023
Unit Secretary, Labor and Delivery
Signature Healthcare-Brockton Hospital
02.2018 - 07.2021
Associate of Science -
Massasoit Community College
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