Angela Windom
North Little Rock,AR
Summary
Compassionate healthcare professional skilled in patient care, appointment scheduling, and medical record management. Committed to upholding HIPAA regulations while fostering a supportive and healing environment for patients.
Overview
11
11
years of professional experience
1
1
Certification
Work History
CNA
Arkansas Department Of Corrections
Little Rock, AR
11.2025 - Current
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained clean and safe environment for patients and staff compliance with health regulations.
- Documented patient progress and care activities accurately in electronic health records.
- Collaborated with multidisciplinary teams to ensure comprehensive patient care plans were followed.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Reduced patient stress levels through effective communication and active listening skills.
CRO Scheduler
CARTI Cancer Center
Little Rock, AR
11.2023 - 01.2026
- Coordinated patient scheduling to streamline appointment processes and enhance service delivery.
- Utilized electronic health record systems to manage and update patient information efficiently.
- Collaborated with clinical staff to ensure optimal resource allocation for patient appointments.
- Implemented scheduling protocols that improved workflow efficiency within the department.
- Maintained accurate records of patient interactions, ensuring compliance with healthcare regulations.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Enhanced team productivity by maintaining clear communication channels and providing regular updates on project progress.
- Utilized scheduling software to its full potential, enabling more accurate and efficient planning.
Medical Records and Health Information Technician
The Blossoms At Midtown
Little Rock, AR
07.2020 - 10.2023
- Managed patient health records, ensuring compliance with HIPAA regulations and data accuracy.
- Implemented electronic health record (EHR) systems, enhancing access to patient information for healthcare providers.
- Conducted regular audits of medical records, identifying discrepancies and implementing corrective measures.
- Trained new staff on health information management processes and EHR software usage.
- Ensured compliance with HIPAA regulations through diligent management of confidential patient data.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
Medical Receptionist
The Blossoms at Midtown
Little Rock, AR
06.2018 - 07.2020
- Managed patient check-in and check-out processes, ensuring efficiency and accuracy.
- Scheduled appointments using electronic health record system, optimizing provider schedules.
- Assisted patients with insurance inquiries, facilitating clear communication with providers.
- Maintained patient confidentiality in compliance with HIPAA regulations and facility policies.
- Coordinated communication between medical staff and patients to enhance service delivery.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
CNA
The Blossoms At Midtown
Little Rock, AR
05.2015 - 06.2018
- Assisted in daily patient care, including hygiene and mobility support.
- Supported rehabilitation efforts through physical assistance during therapy sessions.
- Educated patients on basic health practices and personal hygiene routines effectively.
- Responded to emergency situations swiftly, adhering to protocols for patient safety and security.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
Education
Associate of Applied Science - Health Sciences
Arkansas State University, Midsouth
West Memphis, AR05-2026
Associate of Science - Health Information Management
Pulaski Technical College
North Little Rock, AR05-2022
Skills
- Compassion and empathy
- Proficient in computer applications
- Telephone etiquette
- Quality assurance checks
- HIPAA regulations adherence
- Medical record keeping
- Front desk operations
- Efficient appointment scheduling
- Medical terminology
- Patient care
- Vital signs monitoring
Certification
- CNA - Certified Nurse Assistant
Languages
English
Full Professional
Timeline
CNA
Arkansas Department Of Corrections
11.2025 - Current
CRO Scheduler
CARTI Cancer Center
11.2023 - 01.2026
Medical Records and Health Information Technician
The Blossoms At Midtown
07.2020 - 10.2023
Medical Receptionist
The Blossoms at Midtown
06.2018 - 07.2020
CNA
The Blossoms At Midtown
05.2015 - 06.2018
Associate of Applied Science - Health Sciences
Arkansas State University, Midsouth
Associate of Science - Health Information Management
Pulaski Technical College