Angela Winegarden
Wyandotte,MI
Summary
Dynamic career specialist, adept at enhancing client career development through personalized coaching and strategic job search techniques. Proven expertise in resume writing and critical thinking, delivering outstanding customer service. Skilled in communication and administrative support.
Overview
13
13
years of professional experience
Work History
Career Specialist (Michigan Works)
Downriver Community Conference
Southgate, MI
02.2022 - Current
- Assist unemployment claimants and job seekers with the process of filing for unemployment benefits, setting up job profiles on the Pure Michigan Talent Connect website and resume creation.
- Field customer questions and provide knowledge and guidance to facilitate problem resolution.
- Conduct one-on-one counseling sessions to assess skills and career aspirations of participants.
- Utilize job search platforms and databases to connect clients with relevant employment opportunities.
- Streamline the job search process for clients through targeted networking strategies and resume refinement.
- Enhance client career development by providing personalized coaching and guidance.
- Complete required administrative support tasks, contributing to efficient office operations and smooth delivery of services to customers
- Display outstanding customer service in all facets of job
Employment Services Greeter
Downriver Community Conference
Southgate
10.2012 - 02.2022
- Welcomed guests with a friendly demeanor, enhancing overall visitor experience.
- Provided information on services and programs, ensuring clarity and accessibility for all attendees.
- Answered customer questions and pointed individuals in right directions.
- Collaborated with team members to ensure seamless guest experiences during high-traffic periods.
- Handled customer inquiries, directing them to right department or personnel for further assistance.
Education
Bachelor of Arts - Communication
Michigan State University
East Lansing, MISkills
- Customer Service
- Critical Thinking
- Attention to Detail
- Communication
- Phone Reception
- Administrative
- Computer
- Resume building
- Cover letter writing
- Job search assistance
- Career counseling
- Employment opportunities
Timeline
Career Specialist (Michigan Works)
Downriver Community Conference
02.2022 - Current
Employment Services Greeter
Downriver Community Conference
10.2012 - 02.2022
Bachelor of Arts - Communication
Michigan State University