Madeleine Cooper

Providing one on one and group support based on lived experiences,helping clients develop recovery plans,and connecting them with the community resources like housing employment in additional treatment. I also teach coping skills filled clients confidence and assist with daily life skills while acting as a support nonjudgmental guide throughout the recovery process.

• Assisted in onboarding new staff, delivering training on software tools and support protocols.
• Collaborated with cross-functional teams to ensure seamless communication and problem resolution.
• Documented user interactions and solutions in knowledge base for improved future reference.

• Assisted patients with daily living activities, ensuring comfort and safety.
• Monitored vital signs, documenting changes to support effective care plans.
• Collaborated with nursing staff to implement care strategies and improve patient outcomes.
• Educated patients and families on post-discharge care instructions to enhance recovery.
• Streamlined patient intake processes, reducing wait times and improving service delivery.
• Led initiatives to maintain cleanliness and safety standards in patient care areas.
• Advocated for patient needs, effectively communicating concerns to medical teams.
• Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
• Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
• Cared for residents in assisted living facility and delivered high-quality support to meet needs.
• Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.