Angela Witt-Leiva
Falls Church,VA
Summary
Resilient professional with expertise in front desk management and enhancing client satisfaction through positive interactions. Competitive bodybuilder demonstrating dedication and discipline in all pursuits. Committed to exceeding expectations while contributing to team success and fostering collaborative environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
DMV Iron Gym
Falls Church, Virginia
05.2025 - Current
- Managed front desk operations, ensuring a welcoming environment for all guests.
- Greeted and assisted members with inquiries about membership services and gym offerings, fostering a friendly and informative atmosphere.
- Provided information on gym services, classes, and promotions to prospective clients.
- Processed membership applications while maintaining accurate records of customer information.
- Processed payments and issued receipts, ensuring accuracy and efficiency in financial transactions.
- Resolved customer complaints promptly, adhering to established protocols.
- Maintained cleanliness and organization of front desk area and lobby.
- Collaborated with team members to improve member experience through effective communication and support.
Front Desk Receptionist
Home Exteriors Energy Consultants
Vienna, Virginia
04.2024 - 07.2024
- Managed front desk operations, ensuring a welcoming environment for all guests.
- Delivered prompt customer service by professionally responding to inquiries via phone and email.
- Answered multi-line telephone, directing calls to appropriate staff and taking messages.
- Assisted with scheduling appointments for clients and visitors to optimize time management.
- Resolved customer complaints efficiently, following established protocols to ensure customer satisfaction.
- Ensured cleanliness and organization of front desk area and lobby to enhance visitor experience.
- Monitored reception area, maintaining safety standards and protecting confidentiality of client information.
- Processed membership applications, ensuring accurate record-keeping and organized document filing.
Education
Bachelor of Science - Marketing Management
Virginia Tech
Blacksburg, VA05-2028
Skills
- Front office operations
- Customer service and assistance
- Customer interaction
- Communication skills
- Active listening
- Email and telephone etiquette
- Call forwarding and routing
- Scheduling and planning
- Office management
- Time management strategies
- Excel proficiency
- Effective planning and organization
- Attention to detail
- Office organization techniques
- Team collaboration
- Problem-solving abilities
- Multitasking and prioritization
- Project management
- Strategic planning skills
- Data analysis
- Research skills
- Supply chain management
- Initiative and proactivity
Certification
NASM Certification in progress
Affiliations
Former NVSL and VLAC competitive swimmer
Timeline
Front Desk Receptionist
DMV Iron Gym
05.2025 - Current
Front Desk Receptionist
Home Exteriors Energy Consultants
04.2024 - 07.2024
Bachelor of Science - Marketing Management
Virginia Tech