Rochelle Sumbry
Jacksonville,FL
Summary
Detail-oriented healthcare professional with extensive industry experience. Adept at accurate and compliant documentation for vulnerable populations. Proficient in patient treatment processes and hospital workflows, adaptable to new challenges and ideas. Skilled in developing rapport with diverse populations, fostering a collaborative and respectful team environment. Known for exceptional customer service, strong interpersonal communication skills, and effective time management in multi-task environments.
Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Jax Spine and Pain Centers
01.2024 - Current
- Greets patients coming into office/assisting with check In/out and updating demographics
- Assist with New Patient Paperwork/Auto Accident Paperwork
- HIPAA Paperwork
- Changes patient status to “Patient Paperwork Status” in the schedule once they sign in
- Gives each patient a Pain Questionnaire sheet to fill out
- Asks for ID and Insurance card verification from each new patient every visit
- Ensures accuracy of patient demographics and insurance information in EMR
- Inputs ALL information from new patient packets into patient demographics
- Assists in answering phones
- Schedules patient clinic appointments
- Collects co-pays and balances as directed by Financial Counselor and “Co-Pay Sheet”
- Assists in scanning, if needed
- Ensures insurance selection in EMR matches the Payor ID/Claims address on the ID card
Mail Handler
Post Office USPS
08.2023 - 12.2023
- Loading, lifting and carrying moderate to heavy mail from trucks and sorting equipment
- Separate outgoing bulk mail and load onto mail trucks for distribution
- Operate machinery and carry mail to distribution area
- May perform a variety of duties such as rewrapping damaged parcels and weighing mail
Medical Receptionist
Nephrology Associates of NE FL
05.2023 - 08.2023
- Answering phones for Administrative kidney doctors. Complete Scheduling.
- Provide positive and courteous customer service at both the reception desk, scheduling services, and over the phone for multiple clinic sites while maintaining a professional presence at all times.
- Handling patients records. Verification of Insurance.
- Experience with Meditech and ECW.
CNA - Certified Nursing Assistant
ATC Healthcare
07.2022 - 05.2023
- Contract Certified Nursing Assistant working for a agency at the Dougherty County Health Department, swabbing/testing patients for Covid-19.
Front Desk Receptionist
MSA Orthopedics
08.2021 - 05.2022
- Properly maintain and manage daily schedules of clinics
- Ensures proper information is obtained from the patient (i.e. identification, patient history, insurance information, insurance card, missed appointment policy, Medicare cap information, consent to treat, workers compensation information, etc.)
- Greet patients and determine the nature of their visit, i.e. appointment, prescription pick up, etc.
- Instruct patients on HIPAA requirements, financial responsibility
- Assist patients with requests for records, x-rays, transportation etc
- Collecting appropriate co-pays or payments toward previous account balances.
- Facilitate requests for medical records from both patients as well as other medical offices
- Rochelle Jackson | Cont.
COVID-19 Relief / Certified Nurse Aide
Phoebe Putney Memorial Hospital
08.2020 - 07.2021
- Sets up row rooms for incoming patients on cardiology floor
- Help with breathing treatments as needed for COVID-19 patients
- Utilize Meditech to document services provided and answer inbound phone calls
CNA - Certified Nursing Assistant
Wynfield Park Health and Rehabilitation
02.2020 - 08.2020
- Met daily goals and metrics and assist with activities of daily living
- Apply creams and ointments, collect specimens, and check vital signs
- Monitor intake and output and perform responsibilities in accordance with prescribed safety control procedures
Residential Advisor
Turner Job Corps
09.2019 - 02.2020
- Supervised 32 young men, upheld policies and procedures, and documented services provided
- Communicated effectively, completed incident reports, and coordinated activities
- Maintained household records and assigned rooms to students
- Ordered supplies and determined needs for maintenance and repairs
Correctional Officer / Field Trainer Officer
Department of Juvenile Corrections
12.2017 - 03.2019
- Oversaw 16 teenage boys to ensure safety and security and trained new hires
- Performed room inspections for contraband and documented services provided
- Followed guidelines and procedures for escalated situations and maintained files
- Inspected conditions of locks, window bars, grills, doors, and gates at correctional facilities to ensure security and
- Screened visitors at facility entrance and maintained careful documentation in accordance with visiting procedures
Certified Nurse Aide
Albany Advocacy Resource Center
06.2016 - 11.2017
- Provided in-home care services to adults with mental disabilities
- Transported residents to outings and helped with developing life skills
- Met daily goals and ensured improvement and development per individualized development plans
- Assisted with activities of daily living, help with ambulation and transferring, and documented services provided
CNA - Certified Nursing Assistant
Lee County Healthcare
06.2015 - 06.2016
- Attended to the individual needs of patients including assistance with grooming, oral hygiene, feeding, incontinent care, colostomy care, prosthetic appliances, transferring, ambulation, and range of motion
- Communicated and interacted effectively and tactfully with patients, visitors, families, peers and supervisory staff
Certified Nurse Aide
Bay Breeze Nursing Home and Rehabilitation
07.2007 - 06.2015
- Completed various tasks assigned by supervisory staff, including checking vital signs, weighing residents, applying creams and ointments and collecting specimens
- Documented or otherwise reported observations of patient behavior, complaints, or physical symptoms to nurses
- Lifted, moved and transported residents, utilizing proper body mechanics or lifting devices for accident prevention
- Maintained the comfort, privacy, and dignity of patients by completing duties in a manner that displayed warmth
- Measured and notated both intake and output of liquids and solids, documenting changes and promptly reporting concerns to supervisory staff
- Performed all responsibilities in accordance with prescribed safety and infection control procedures
Education
Associate of Science degree - Medical
Ultimate Medical Academy
06-2021
Skills
- Medical Billing
- Accounts Receivable
- Collections
- Co-Pay
- Deductibles
- Co-Insurance
- EOBs
- Revenue Cycle Management
- Posting Payments
- Government (Medicare & Medicaid)
- Third Party Payers
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Meditech
- Microsoft Office Applications / MS Word / MS Excel / MS PowerPoint / MS Outlook
- Typing Speed: 30 WPM
- Managed Care (HMO, PPO, and POS)
- Workers Compensation
- Medical Office Procedures
- Scheduling
- Insurance Verification
- Insurance Claim Processing
- CMS 1500
- CMS 1450 (UB-04)
- Front Office Operations
- Medical Terminology
- Anatomy & Physiology
- HIPAA Compliance
- Medical Coding (ICD-10-CM, HCPCS, CPT)
- Customer service
- Typing
- Vital signs
Certification
- AED Certification
- First Aid Certification
- Heartsaver Certification
- CNA
- CPR Certification
- State Tested Nursing Assistant
- BLS Certification
Section name
- American Heart Association | Certified in Heartsaver First Aid / CPR / AED
- State of Georgia Certified Nurse Aide #CN000005056904
- Authorized to work in the US for any employer
Timeline
Front Desk Receptionist
Jax Spine and Pain Centers
01.2024 - Current
Mail Handler
Post Office USPS
08.2023 - 12.2023
Medical Receptionist
Nephrology Associates of NE FL
05.2023 - 08.2023
CNA - Certified Nursing Assistant
ATC Healthcare
07.2022 - 05.2023
Front Desk Receptionist
MSA Orthopedics
08.2021 - 05.2022
COVID-19 Relief / Certified Nurse Aide
Phoebe Putney Memorial Hospital
08.2020 - 07.2021
CNA - Certified Nursing Assistant
Wynfield Park Health and Rehabilitation
02.2020 - 08.2020
Residential Advisor
Turner Job Corps
09.2019 - 02.2020
Correctional Officer / Field Trainer Officer
Department of Juvenile Corrections
12.2017 - 03.2019
Certified Nurse Aide
Albany Advocacy Resource Center
06.2016 - 11.2017
CNA - Certified Nursing Assistant
Lee County Healthcare
06.2015 - 06.2016
Certified Nurse Aide
Bay Breeze Nursing Home and Rehabilitation
07.2007 - 06.2015
Associate of Science degree - Medical
Ultimate Medical Academy
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