Angela Wynn

POSITION OBJECTIVE
The Working under general direction, the coordinator will be responsible for diverse
administrative functions for the law school specialty programs: Master of Arts in Financial
Integrity (MAFI) Compliance and Risk (CRM), Masters of Patent Practice, and U.S. Laws LLM
programs, The specialty programs provide critical tuition income to the law school, enrolling new
graduate students into degree programs. The specialty programs coordinator has overall
responsibility for the smooth functioning of the department.

ESSENTIAL FUNCTIONS
1. Assist the specialty program directors with creating cohort appointment letters and
statements of work. Process and organize expense reimbursement and payment requests
using foreign currency translation tools as needed. Collect and maintain confidential
information. Assist in preparation of class materials: course enrollment, syllabi, and
distribution and collection of course materials. Create, edit and post documents to Canvas
for professors. Create reports showing the status of payments. Facilitate domestic and
international travel for adjunct and program faculty. (30%)
2. Provide excellent customer service in response to the needs of the inquiries and applicants
who apply for admission through a variety of sources: different countries, contracted agents,
government sponsors, partner organizations and law schools, etc. Respond to general
program questions by phone and email. Facilitate communications between the department
and the university and coordinate workflow between departments as needed. Collect,
validate, and process all necessary forms related to speaker honoraria ensuring accurate
and timely payment; (20%)
3. Regularly review and revise template responses to email inquiries and admit letters (for
scholarships, government-sponsored, self-funded, etc.). Authorize routine department
expenditures, prepare, or assist in preparing budgets, and reconcile monthly expense
statements, budget analysis/ forecasting, and expense reports. Create requisitions, order
supplies reconcile expenditures for all programs. Compile information for budget reports and
provide support to the directors in report preparation and analyses. (25%).
4. Assist the Academic Center Directors in the execution of logistics for Center internal and
external events. inside and process reimbursements for speakers. Directly manage all set-
up details and day-of-event registration related to lectures and conferences requiring
occasional late hours and work on Saturdays. Arrange rooms, catering, and other supplies
for on- and off-campus events. (15%).

155023 Department Assistant 3 (SG10,N375)

January 2024 Page 2 of 2
NONESSENTIAL FUNCTIONS
1. Analyze and project tuition income by program based on enrollment and scholarship
information (5%)
2. Serve as a backup resource for faculty support and other departments as needed. (5%)
3. Occasionally assists with exam proctoring and academic events. (<1%)
4. Perform other duties as assigned. (<1%)
CONTACTS
Department: Regular contact with the administrative director of admissions and student services
to maintain workflow. Frequent contact with LLM and SJD faculty to maintain workflow.
Occasional contact with the assistant dean of development and alumni relations to maintain
workflow. Occasional contact with the director of marketing to maintain workflow. Occasional
contact with the Assistant dean of finance and administration to maintain workflow. Occasional
contact with the manager of facilities and administration to maintain workflow.
University: Frequent contact with Case Western Reserve University’s Office of International
Affairs to maintain workflow.
External: Regular contact with prospective students and contracted agents for student
recruitment to exchange information.
Students: Moderate contact with LLM and SJD students to exchange information.

• Working under general direction, manage general office operations and provide diverse administrative duties for the University Office for Student Conduct & Community Standards (OSCCS)
• Responsibilities include facilitating communications, students’ needs, and more complex/difficult matters
• Working collaboratively with other members of the OSCCS to create an environment that is professional, confidential, and responsive to the needs of students, faculty, staff, alumni and visitors
• Has overall responsibility for the smooth functioning of the office for Student Conduct & Community Standards (OSCCS)
• Manage office priorities; identify the needs and respond or direct them as appropriate
• Consistently maintain a professional, helpful and calm demeanor when communicating with students, parents, faculty, staff and the public
• Maintain a large volume of confidential records
• Facilitate communications between the department and the university
• Prepare monthly reports for student appointments and hearings for each professional staff member
• Prepare presentation and meeting materials (create presentations, handouts, etc.) for management
• Organize and plan department meetings
• Work with the Assistant Director of Student Conduct & Community Standards and Registrar’s Office to process all requests for references, recommendations for employers, graduate/professional schools, and government agencies, including the FBI and CIA
• Coordinate workflow between departments as needed
• Gather pertinent student data from appropriate offices within Student Affairs and other university offices for annual reporting to high ranking officials
• Prepare draft annual report on student conduct data
• Authorize routine department expenditures, anticipate the needs of the office by being aware of upcoming events
• Prepare or assist in preparing budgets (forecasting); reconcile monthly expense statements
• Keep up to date with the university policies and procedures relating to fiscal controls and operations, including budgets, purchasing, travel, etc
• Work as a team player; assist staff members in the office as needed
• Anticipate, develop, and coordinate a variety of projects to ensure timely and successful completion of assigned job duties

• Coordinate all patient appointments for DMD students including confirmation of appointments
• Handle appointment cancellation calls and attempt to fill with another patient
• Coordinating patient’s appointments with the specialty clinics within the dental school
• Schedule patient’s next appointments after each visit
• Facilitate sophomore and freshman DMD students with scheduling appointments
• Handle recalls, outstanding treatments, and closeout of patient charts
• Correspond with Dental lab to ensure lab cases are returned to the dental school promptly
• Maintain a professional rapport with patient to aid in generating new patients
• Ensure the efficiency of patient care/service being provided
• Filing, obtaining and tracking of patients charts for students in their respective groups
• Coordinate with the preceptor to assign appropriate patient cases to the students
• Provide the preceptors with the clinical procedural data, patient numbers and treatment plans
• Provide quality assurance of all patient records

• Place outbound calls to new and existing customers
• Manager customers entire relationship
• Required to have extensive working knowledge of multiple Bank systems
• Manage both credit card and deposit accounts
• Proficient in Microsoft office suite, type 55 wpm
• Utilize strong interpersonal skills to develop rapport with customers
• Exceeded standards in all metrics for 10 of last 12 months

• Develop spreadsheets to improve and inform quality and risk-assessment initiatives
• Provide financial counseling pertaining to specific benefits, payments, Government programs, fund raising, hospital & physician charges, self-pay and uninsured to ensure that all patient financial needs are addressed
• Perform a variety of key medical billing functions addressing billing issues communicating and collaborating with billing departments
• Proven track record of accurately completing research, reporting, information management, and billing support within demanding time frames
• Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages

• Serve as a medical insurance specialist with the ability to act as a resource person for stakeholders educating member’s benefits
• Research and resolve incorrect payments, rejections, and other issues with member’s accounts
• Exhibit motivation and dedication by providing the highest quality of service to each member
• Provide strong contributions as a key member of the department quality assurance designed to identify and evaluate problems

• Deliver a complete range of service front desk support, appointment scheduling, medical billing, adjustments and collecting co-pays
• Accurately obtained and documented patient history as well as selected departmental referrals for psychiatry patients
• Significantly improved facility’s public image ensuring exceptional patient satisfaction, with strong customer and patient relation skills
• Repeatedly commended by patients and supervisors for outstanding quality of care