Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Availability
Timeline
Generic

Angela Yang

Glendale

Summary

Dynamic Barista with exceptional customer service skills and a proven track record at La La Land Kind cafe. Adapted to training new team members and enhancing team morale. I excel in time management and attention to detail. Fluent in English and Korean. I consistently promote a welcoming atmosphere while driving sales through effective communication. I want to work at Starbucks because Starbucks is known for its great reputation in premium coffee, coffeehouse experience, and warm customer interaction. I want to be the team member who contributes to team morale, boosts sales, and makes great latte art.

Overview

4
4
years of professional experience

Work History

Team Member

La La Land Kind Cafe
05.2024 - 01.2025
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
  • Learned how to do latte art and make our syrups from scratch effectively.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
  • Boosted team morale and efficiency with regular training sessions on new coffee preparation techniques.

Barista/Sales Associate/Pastry Decorator

Paris Baguette
04.2023 - 01.2024
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Educated customers on coffee offerings, promoting upselling matcha drinks, and enhancing overall experiences.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Managed time effectively to balance both bakery goods, drinks, and restocking during busy periods.
  • Trained new team members with positive reinforcement, respect, and encouraging coaching.
  • Increased bakery sales by introducing a variety of new seasonal pastry offerings and eye-catching displays.
  • Verified the accuracy of orders while meeting strict deadlines for producing completed products.

Front of House Staff Member

Chick Fill A
06.2021 - 07.2022
  • Established a welcoming atmosphere by greeting each guest with warmth and hospitality.
  • Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure.
  • Safeguarded the establishment’s reputation by strictly adhering to local health regulations and food safety guidelines during daily tasks.
  • Demonstrated strong organizational and time management skills while managing multiple roles.
  • Strengthened communication skills through regular interactions with both staff and customers.
  • Supported back-of-house staff by relaying guest feedback and coordinating special requests or dietary restrictions.

Education

High School Diploma -

Herbert Hoover High School
Glendale, CA
06-2022

Associate of Arts - Business Adminstration

Glendale Community College
Glendale, CA
06-2026

Skills

  • Customer service
  • Positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Communication

Accomplishments

  • Principle Honor Roll 2024
  • Tornado Community Service Award May 2019
  • Student of the Month June 2021

Languages

English
Full Professional
Korean
Full Professional

Availability

Monday 2:00 PM - 10:00 PM 

Friday 9:00 AM - 5:00 PM 

Saturday 9:00 AM - 5:00 PM 

Sunday 9:00 AM - 5:00 PM

Timeline

Team Member

La La Land Kind Cafe
05.2024 - 01.2025

Barista/Sales Associate/Pastry Decorator

Paris Baguette
04.2023 - 01.2024

Front of House Staff Member

Chick Fill A
06.2021 - 07.2022

High School Diploma -

Herbert Hoover High School

Associate of Arts - Business Adminstration

Glendale Community College

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