Angela Yates
Chicago,IL
Summary
- Detail-oriented Health Services Professional with 20 years of experience executing a wide range of administrative and patient support duties with efficiency and accuracy
- Poised to grow within the UChicago Medicine organization and transition from direct patient care to a new role utilizing expertise in healthcare, administrative coordination, and passion for patient focused service.
- Proven ability to communicate professionally and clearly with physicians, nurses, staff, third parties and visitors, patients and their families
- Collaborative team member working with employees across all organizational levels both confidently and respectfully for optimal productivity.
- Timely problem solver with talens in report preparation, documentation, and achieving organizational goals.
Overview
14
14
years of professional experience
Work History
Patient Service Representative
University Of Chicago Medical Center
12.2009 - Current
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
Patient Services Coordinator
University Of Chicago Medical Center
12.2009 - Current
- Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
- Streamlined communication between patients and medical staff, ensuring timely responses to inquiries and concerns.
- Maintained accurate patient records by diligently updating information in the electronic health record system.
- Reduced wait times for patients through effective coordination of appointment schedules with providers.
Nursing Support Assistant
University Of Chicago Medical Center
12.2009 - Current
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
Education
Associate of Applied Science - Health Administration
DeVry University
Villa Park, IL01.2025
Skills
- Passion for Excellence in Health Services
- Administrative Skills
- Team Building
- Time Management
- Medical Terminology
- Scheduling
- Epic
- Patient Assessments
- Operational Efficiency
Timeline
Patient Service Representative
University Of Chicago Medical Center
12.2009 - Current
Patient Services Coordinator
University Of Chicago Medical Center
12.2009 - Current
Nursing Support Assistant
University Of Chicago Medical Center
12.2009 - Current
Associate of Applied Science - Health Administration
DeVry University