Angela Zapata
Casey
Summary
Dynamic and dedicated professional with barista experience at Scooter's Coffee and supervisory skills as Head Lifeguard at New Lenox Community Park District. Proven ability to deliver exceptional customer service while managing teams effectively. Skilled in time management and fostering positive guest experiences, ensuring safety and satisfaction in high-pressure environments.
Overview
3
3
years of professional experience
Work History
Barista
Scooter's Coffee
Creston
11.2023 - 06.2025
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Delivered friendly and attentive customer service while preparing and serving a high volume of customized beverages.
- Maintained accuracy and speed in a fast-paced environment, balancing multiple orders under pressure.
- Built rapport with customers to encourage repeat business and ensure a positive guest experience.
- Worked collaboratively with team members to keep the café clean, stocked, and running smoothly.
Head Lifeguard/Manager
New Lenox Community Park District
Lenox
05.2022 - 09.2024
- Supervised a team of 13 lifeguards, ensuring safety standards and smooth daily operations.
- Managed scheduling, attendance, and facility upkeep to maintain efficiency and organization.
- Led by example in high-pressure situations, performing rescues and first aid with professionalism and composure.
- Delivered excellent customer service by answering guest questions, resolving complaints, and maintaining a friendly, approachable presence.
Education
Associate's degree -
Southwestern Community College
Creston, IA09.2025
High school diploma or GED -
Lenox High School
Lenox, IA05-2023
Skills
- Supervising Experience
- Teaching
- Serving Experience
- Barista Experience
- Customer service
- Time management
Languages
Spanish
Limited
References
References available upon request.
Timeline
Barista
Scooter's Coffee
11.2023 - 06.2025
Head Lifeguard/Manager
New Lenox Community Park District
05.2022 - 09.2024
Associate's degree -
Southwestern Community College
High school diploma or GED -
Lenox High School
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