Angela Zapata
Hayward,CA
Summary
Dynamic operations supervisor with a strong background in HR compliance and data management. Skilled in onboarding and training, effectively fostering a positive work environment while driving adherence to safety and operational standards.
Overview
7
7
years of professional experience
Work History
Operations- Station Supervisor
FedEx Ground
Hayward
02.2026 - Current
- Supervised daily operations to ensure timely package processing and delivery.
- Trained new employees on safety protocols and operational procedures.
- Monitored equipment performance and reported maintenance needs promptly.
- Inspected equipment regularly to ensure proper functioning and compliance with safety standards.
- Motivated team to exceed performance targets with fast, accurate service in handling diverse materials.
- Handled personnel hiring, performance evaluations and disciplinary actions.
Sr Operations Administrator-Human Recourses-CA
FedEx Ground
Hayward, CA
11.2023 - 02.2026
- Managed onboarding and orientation processes for new hires.
- Collaborated with operations managers based on hire/demand needs.
- Prepared and maintained employee files with emphasis on accuracy and completeness.
- Ensuring the station is in compliance with HR policies and CA labor laws.
- Fostered positive work environment by effectively managing employee relations issues.
- Assisted in benefits administration and clearly communicated options to staff.
- Responded promptly to employee inquiries regarding benefits and HR matters.
- Organized station engagement events based on DEI&O, to help reduce stress, boost productivity, promote safety and employee retention.
Package Handler
FedEx Ground
Hayward, CA
09.2023 - 11.2023
- Loading, unloading, and sorting of delivery trucks with prepared packages.
- Utilized handheld scanner to scan and categorize packages by destination and service type.
- Inspected packages for damages, documenting any issues identified.
- Reported lost or damaged items to supervisors immediately upon discovery.
- Collaborated with team members to achieve daily operational goals.
Front End Manager
Foodmaxx
Hayward , CA
03.2019 - 09.2023
- Executed cash management, payroll, bookkeeping, and balanced front and back safe.
- Conducted interviews, hired, and onboarded new team members.
- Delegated work tasks according to shift needs and employee strengths.
- Coordinated daily operations to ensure seamless customer interactions.
- Trained new staff on cash handling procedures and customer service standards.
Education
High School Diploma -
San Leandro High School
San Leandro 06-2003
Skills
- Staff training and development
- Policy implementation
- Safety compliance
- Onboarding processes
- Data management
- Operations coordination
Accomplishments
- FedEx Ground Bravo Zulu Award-03/06/2024
- FedEx Ground Values Award of the Month-04/01/2024
- FedEx Ground Bravo Zulu Award-06/25/25
Timeline
Operations- Station Supervisor
FedEx Ground
02.2026 - Current
Sr Operations Administrator-Human Recourses-CA
FedEx Ground
11.2023 - 02.2026
Package Handler
FedEx Ground
09.2023 - 11.2023
Front End Manager
Foodmaxx
03.2019 - 09.2023
High School Diploma -
San Leandro High School