Angela B Jones
Columbus,GA
Summary
Determined Medicaid eligibility for pregnant women and children. Made appointments for interviews. Completed childcare application for after school care and for daycare facilities. Completed week long program for adults 50+ years old for food stamp benefits (Snap).
Overview
29
29
years of professional experience
1
1
Certification
Work History
Program Associate
Harris County Health Department
Hamilton, GA
05.2006 - 12.2020
- Assisted in program development and implementation for public health initiatives.
- Coordinated logistics for community outreach events to enhance participation and engagement.
- Analyzed data trends to identify areas for improvement in health programs.
- Supported cross-functional teams in executing health education campaigns effectively.
- Monitored compliance with health regulations and standards across various programs.
- Managed records for all programs and kept meticulous notes in system regarding changes and plan alterations.
- Prepared clearly written and formatted documents and reports.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
Eligibility Caseworker
Muscogee County Family & Children Services
Columbus Ga
03.1992 - 08.2020
- Assessed client eligibility for assistance programs based on federal and state guidelines.
- Conducted interviews to gather necessary documentation and verify applicant information.
- Collaborated with community organizations to facilitate resource access for clients.
- Managed case files ensuring compliance with confidentiality regulations and agency policies.
- Increased program enrollment by proactively identifying potential clients through community outreach efforts.
- Enhanced client satisfaction by providing clear explanations of eligibility requirements and guidelines during appointments.
- Provided exceptional customer service by addressing client inquiries and concerns promptly, earning a reputation for being both approachable and knowledgeable.
- Improved application processing efficiency by streamlining workflows and implementing time-saving strategies.
- Monitored ongoing client eligibility, adjusting services as needed based on changing circumstances.
- Provided guidance to clients regarding benefit options and application processes.
Education
LPN
Columbus Technical College
Columbus, GAAmerican Sign Language
Columbus Technical College
Columbus, GA09.1996
Skills
Delivered birth and death certificates as ordered Checked in patients to appropriate program Had contractors completed applications for septic systems of new and existing properties Made bank deposits for health department and received and delivered outgoing mail to post office Filed and input environmental records Other duties as assigned
Certification
Per request: Certificates for American Sign Language, HIV training, Right from the Start Medicaid program, Certificate for Nursing Assistant. Award for Training for Success.
Timeline
Program Associate
Harris County Health Department
05.2006 - 12.2020
Eligibility Caseworker
Muscogee County Family & Children Services
03.1992 - 08.2020
LPN
Columbus Technical College
American Sign Language
Columbus Technical College