Angela Whited
Swords Creek,VA
Summary
Dedicated professional with strong customer service, organizational and interpersonal skills, focused on enhancing patient experiences and operational efficiency. Experienced in scheduling appointments, managing patient data, and supporting medical staff to ensure seamless healthcare delivery.
Overview
20
20
years of professional experience
Work History
Patient Ambassador
Crossroads Treatment Centers
Abingdon, Virginia
12.2024 - Current
- Greeted patients and visitors professionally, fostering a welcoming environment.
- Scheduled patient appointments, ensuring accuracy of information entered into system.
- Organized patient visit paperwork, including filing charts and updating demographics in EMR.
- Answered phone inquiries promptly and courteously, maintaining high service standards.
- Attended weekly team meetings to discuss policy changes and upcoming events.
- Assisted patients with check-in and check-out processes for seamless experience.
- Supported medical staff by taking vital signs and entering data into electronic medical record system.
- Obtained informed consent and payment documentation, ensuring proper filing in system.
- Ensure the office is presentable by assisting in daily cleaning duties
Substitute Teacher
Russell County Public Schools
Honaker, Virginia
09.2022 - Current
- Provided instruction and guidance to students in the absence of a regular teacher.
- Organized lesson plans and activities for students.
- Addressed classroom management challenges effectively.
- Implemented school policies and procedures in the classroom.
- Maintained accurate records of student performance, attendance, and behavior.
- Provided feedback on assignments or projects given by the regular teacher.
- Enforced classroom routines to keep students on schedule and operating at a consistent level.
- Provided classroom instruction outlined in teacher's lesson plans.
- Oversaw classroom activities and maintained student engagement in the absence of the teacher.
Clerical Support Specialist
Cumberland Mountain Community Services
Lebanon , VA
12.2006 - 02.2020
- Organized and filed confidential documents for multiple departments, ensuring easy access and compliance with privacy standards.
- Maintained accurate records of incoming and outgoing mail.
- Assisted with copying, scanning, and faxing documents.
- Performed data entry tasks using various software applications.
- Answered phones and routed calls to appropriate personnel, enhancing communication efficiency across departments.
- Greeted visitors, handled inquiries, and directed them to the correct office or person.
- Managed calendars and schedules for staff members.
- Handled all incoming correspondence, including emails, letters, and packages, maintaining a streamlined flow of information.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Entered payment data into financial system, ensuring accuracy and confidentiality.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
Education
High School Diploma -
Castlewood High School
Castlewood, VA05-1997
Skills
- Electronic medical records
- Patient scheduling
- Appointment scheduling
- Consent management
- Patient education
- Records management
- Organizational skills
- Time management
- Attention to detail
- Multitasking abilities
- Adaptability
- Communication skills
- Relationship building
- Professional ethics
Consideration
- I would love the opportunity to work at the Appalachian Animal Health Clinic, I am very customer orientated and I would love the chance to work with the animals. I grew up on a farm, love all animals and own several species of pets at this time . Thank you for considering my application to be apart of your team
Timeline
Patient Ambassador
Crossroads Treatment Centers
12.2024 - Current
Substitute Teacher
Russell County Public Schools
09.2022 - Current
Clerical Support Specialist
Cumberland Mountain Community Services
12.2006 - 02.2020
High School Diploma -
Castlewood High School