Iris Ambra Perez
Orlando,FL
Summary
Compassionate Patient Ambassador with background in healthcare environment. Experience includes coordinating patient care, navigating complex hospital systems, and providing high-quality service to patients and families. Strengths lie in communication skills, empathy and understanding of medical terminology. Previous roles have demonstrated significant improvement in patient satisfaction rates due to attentive listening and patient advocacy efforts.
Overview
5
5
years of professional experience
Work History
Patient Ambassador
Jewett Orthopedic Institute
Orlando, Florida
04.2025 - Current
- Guided patients through check-in, registration, and appointment arrival steps.
- Coordinated patient flow between reception, exam rooms, and clinical staff.
- Resolved patient concerns through effective communication and dedicated service support.
- Maintained exceptional standards of customer service during high-volume, fast-paced operations.
- Verified documentation to prevent critical errors affecting care delivery and service payments.
- Compiled patient and caregiver information to identify and address care concerns.
- Supported physicians by facilitating efficient flow of office operations through effective communication between departments.
Lead Barista
Starbucks
Winter Park, Florida
04.2022 - 05.2024
- Trained new baristas in coffee preparation, customer service standards, and daily procedures to enhance team performance.
- Fostered strong relationships with regular customers by remembering preferences and anticipating needs.
- Supported team members in keeping workflow efficient and service quality high during busy periods.
- Remained focused in high-pressure situations and professional during high-volume periods and special events.
- Maintained clean, organized, and sanitary food and beverage storage to ensure product quality.
- Followed health, safety, and sanitation guidelines to pass state inspections.
Education
High School Diploma -
Colonial High School
Orlando, FL05-2019
Associate of Science - Physical Therapy Assistant
Seminole State College of Florida
Sanford, FL09-2026
Skills
- Patient registration
- Appointment scheduling
- Patient flow coordination
- Insurance verification
- Intake documentation
- EHR documentation
- Epic charting
- Medical records
- Documentation management
- Regulatory compliance
- Financial record management
- Front desk operations
- Customer service
- Effective communication
Timeline
Patient Ambassador
Jewett Orthopedic Institute
04.2025 - Current
Lead Barista
Starbucks
04.2022 - 05.2024
High School Diploma -
Colonial High School
Associate of Science - Physical Therapy Assistant
Seminole State College of Florida