Angelica Richardson
New York,New York
Summary
Highly motivated and experienced professional in the medical field actively seeking a dynamic role within a progressive organization. Comprehensive skill set, extensive experience, and strong educational background in Medicine make me well-equipped to make a significant impact. Eager to embrace challenges and contribute to the growth and success of the team by delivering exceptional patient care and operational excellence.
Overview
10
10
years of professional experience
Work History
Patient Access Ambassador /ED Registrar
New York Presbyterian (NYP)
08.2024 - Current
- Utilized EPIC through computer and iPad kiosks to check in patients for procedures
- Provided customer service to patients and staff over phone and face-to-face
- Assisted in triage process for new patients
- Assisted in front desk responsibilities for different multiple departments
- Trained various new employees on operating systems and office protocols
- Communicated with patients to explain procedures and answer registration-related questions.
- Verified insurance coverage to facilitate smooth billing processes.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Developed and implemented registration policies, procedures and timelines for smooth administration processes.
Medical Secretary
Columbia Doctors Medical Group
08.2021 - 08.2024
- Efficiently manage workflow and patient coordination for 3-4 providers within the Men's Health Team, resulting in a 15% increase in patient satisfaction scores
- Spearhead patient appointment scheduling, procedures, and medication management, ensuring adherence to protocols and regulatory standards
- Act as a primary point of contact for patients, cultivating strong relationships and providing empathetic support during clinical assessments
- Seamlessly transition between medical secretary and front desk duties, handling inquiries, patient check-ins, and data verification with professionalism and attention to detail
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Supported office staff and operational requirements with administrative tasks.
Certified Medical Assistant
Columbia Doctors (NYP)
08.2021 - 08.2024
- Provided comprehensive support to the urology department, assisting multiple doctors in over 500 consultation visits and office procedures
- Conducted vital sign assessments, urine collections, and blood draws with precision, contributing to accurate patient diagnosis and treatment plans
- Implemented efficient patient scheduling processes, resulting in a 25% reduction in appointment wait times and increased clinic capacity
- Adapted to dynamic work environments, seamlessly collaborating with multidisciplinary teams to ensure optimal patient care delivery
- Handled patient triage to determine urgency of care needs.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
MA Supervisor | Head Medical Assistant
Sugar Hill Medical Plaza
01.2017 - 07.2021
- Collaborated with healthcare providers to deliver high-quality patient care, consistently receiving positive feedback from patients and physicians
- Executed phlebotomy and EKG procedures with a focus on patient comfort and safety, earning recognition for excellence in clinical skills
- Demonstrated leadership abilities by mentoring new staff members and assisting in staff training programs, contributing to a cohesive and skilled team environment
MA Supervisor | Head Medical Assistant
Centro De La Salud
09.2015 - 09.2017
- Managed administrative duties with precision and efficiency, contributing to improved patient record accuracy and office productivity
- Collaborated with colleagues to implement process improvements, resulting in a 30% reduction in patient wait times and increased clinic efficiency
- Demonstrated versatility by seamlessly transitioning between administrative and clinical responsibilities, showcasing adaptability and teamwork skills
Education
Associates Degree - Health Administration
Mandl College of Allied Health
New York, NY12-2025
Associates Degree - Medical Assisting
Mandl College of Allied Health
New York, NY09.2020
Certification for Medical Assisting Health Field -
New Age Training
New York, NY01.2016
High School Diploma -
Cascades High School
09.2013
Skills
- Clinical tasks
- Recording vital signs
- Conducting EKGs
- Performing phlebotomy
- Front desk administration
- Patient registration
- Insurance processing
- Appointment scheduling
- Billing and coding
- Customer engagement
- Team management
- Insurance claim management
- Communication
- Rapport-building
Skills Achievements
- Proficient in clinical tasks including recording vital signs, conducting EKGs, and performing phlebotomy with an accuracy rate of over 95%.
- Demonstrated expertise in front desk administration, successfully managing patient registration, insurance processing, and appointment scheduling for a high-volume medical facility.
- High knowledge and experience within customer service.
- Meticulously maintained billing and coding information, resulting in a reduction of insurance claim denials by 20%.
- Fluent in both English and Spanish, facilitating seamless communication and rapport-building with diverse patient populations.
Languages
Spanish
Native or Bilingual
Timeline
Patient Access Ambassador /ED Registrar
New York Presbyterian (NYP)
08.2024 - Current
Medical Secretary
Columbia Doctors Medical Group
08.2021 - 08.2024
Certified Medical Assistant
Columbia Doctors (NYP)
08.2021 - 08.2024
MA Supervisor | Head Medical Assistant
Sugar Hill Medical Plaza
01.2017 - 07.2021
MA Supervisor | Head Medical Assistant
Centro De La Salud
09.2015 - 09.2017
Certification for Medical Assisting Health Field -
New Age Training
High School Diploma -
Cascades High School
Associates Degree - Health Administration
Mandl College of Allied Health
Associates Degree - Medical Assisting
Mandl College of Allied Health
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