Lyric Rives
Indianapolis,IN
Summary
Organized and dedicated ED Registrar with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks.
Overview
6
6
years of professional experience
Work History
Patient Access ED Registrar
Eskenazi Health
11.2023 - Current
- Reviewed, assessed, and evaluated patient registrations, verified accuracy of demographic and financial information and corrected erroneous registrations.
- Verified financial and insurance information using appropriate database retrieval systems.
- Accepted payment from patients, reconciled cash payments and offered feedback to supervisor regarding various payment and cash issues.
Certified Medical Assistant
Eskenazi Health
05.2022 - 11.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Prepared and administered medications to alleviate patient symptoms.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Patient Access Services Specialist
Eskenazi Health
10.2020 - 05.2022
- Greeted every guest with personable approach and provided knowledgeable service.
- Updated computer system with latest information to keep records current and accurate.
- Developed and implemented registration policies, procedures and timelines for smooth administration processes.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Program-Crossmatch Specialist
Department of Workforce Development
01.2019 - 10.2020
- Work in benefit payment control unit, monitoring potential improper payments of unemployment compensation.
- Work in The department of Workforce
Development call center, assisting claimants / employers with their unemployment account questions via phone, chat , email .
Customer Service Manager
Walmart
08.2018 - 01.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Education
No Degree - Medical Assisting
Indiana School of Phlebotomy
Indianapolis, IN02-2022
High School Diploma -
North Central High School
Indianapolis, IN05-2017
Skills
- Registration
- Insurance verification
- Appointment Scheduling
- Microsoft Excel
- Complaint resolution
Timeline
Patient Access ED Registrar
Eskenazi Health
11.2023 - Current
Certified Medical Assistant
Eskenazi Health
05.2022 - 11.2023
Patient Access Services Specialist
Eskenazi Health
10.2020 - 05.2022
Program-Crossmatch Specialist
Department of Workforce Development
01.2019 - 10.2020
Customer Service Manager
Walmart
08.2018 - 01.2019
No Degree - Medical Assisting
Indiana School of Phlebotomy
High School Diploma -
North Central High School
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