Elisabeth Hayward
Meriden
Summary
Dedicated Patient Services Representative with extensive experience in medical billing and registration. Expertise in managing patient accounts and processing insurance claims while ensuring exceptional customer service.
Overview
36
36
years of professional experience
Work History
Patient Services Representative PFS, ED Admissions Specialist and Patient Services Representative Dermatology
uconn health/ John Dempsey Hospital
06.2007 - Current
- Managing patient accounts – arriving and updating registration including patient demographics and insurances, rooming patient.
- In Dermatology creating and updating authorizations, transcribing referrals, assessing claim, dnb and other workque errors correcting cot and ice codes, updating guarantor accounts and or hospital accounts for claim or registration issues.
- Helping with Check In and Check Out.
- Analyzing credit balances, processing refunds and handling the refund extract process, processing insurance and patient payments utilizing proper protocol as needed.
- Also handling work requests from medical practices, insurance carriers and the staff.
- Assisting in ED Admissions as needed during the Covid 19 surge then hired full time in the ED June 2022; preparation of cash deposits, managing spread sheets, assessing incoming workflow for for accuracy.
Patient Services Representative
Grove hill Medical center
07.1989 - 06.2007
- Medical billing and coding in various versions of IDX, Cashier, data entry, accounts management, billing edits and credits, telephone skills such as appointments, assisted triage under direction of clinical staff, customer service.
- Assisted the patients, doctors and staff needs.
- Creating precertification’s, referrals, managing medical records and working account edit reports.
Education
Associate of Arts - Liberal Arts
Mattatuck Community College
Waterbury, CTSome College (No Degree) - Tourism and Travel Management
Middlesex Community College
Middletown, CTSome College (No Degree) - Medical Billing
Penn foster College
online, AZSome College (No Degree) - Emergency Medicine
New Britain EMS Academy
New Britain, CTSome College (No Degree) - Medical Billing
US Career Institute
Skills
- Patient Services Representative
- Dermatology
- ED Admissions Specialist
- Firefighter
- EMT B
- CDL B
- Epic
- SBO billing
- Registration
- Referrals
- Prior auth
- MS Office applications
- IDX
- Cash Accounting
- Life Guard
- Babysitting Instructor
- Wildland Fire trained
- ICS/NIMS
- EMS in a MCI Incident training
- Core rescue
- Medical billing
Timeline
Patient Services Representative PFS, ED Admissions Specialist and Patient Services Representative Dermatology
uconn health/ John Dempsey Hospital
06.2007 - Current
Patient Services Representative
Grove hill Medical center
07.1989 - 06.2007
Associate of Arts - Liberal Arts
Mattatuck Community College
Some College (No Degree) - Tourism and Travel Management
Middlesex Community College
Some College (No Degree) - Medical Billing
Penn foster College
Some College (No Degree) - Emergency Medicine
New Britain EMS Academy
Some College (No Degree) - Medical Billing
US Career Institute