Angela Crystal Wheeler

Contracted by assignment for employee and labor relations projects.

• Collaborate with stakeholders to define project scope, objectives, and deliverables. Facilitate training, and develop communication.
• Analyze complex information from multiple sources to identify patterns or trends.
• Collaborate with clients to develop action plans to address specific challenges and objectives.

Consulted with Tech and Operations leaders to enhance employee relations and performance management.

• HR liaison and advisor ensuring adherence to policies and programs. Focused on minimizing risk through consistency and fairness in policy implementation.
• Enhance management and employee handling of situational issues with improved corrective actions, coaching, and conflict management abilities.
• Conduct effective, thorough, and objective investigations to manage and resolve complex employee issues, and mitigate organizational risk.

Managed key client relationships, steering strategy meetings, and labor risk assessments.

• Locked arms with management to develop a quick teach series to support leadership development in a remote learning environment.
• Introduced a risk assessment tool to support consultant transitions on the project, which allowed for a seamless transition for the client with new consultant partners.
• Championed the need for a new leader onboarding process, and architected training protocols to fortify new leaders with a clear understanding of the labor relations climate.

Direct partnership with RVP, RHRD, DHRM, and other regional leaders on labor and employment trends to ensure a positive employee relations environment.

• Led investigations resolving employment concerns and reducing organizational risk.
• Led the charge for employee focus group meetings to pinpoint employee relations vulnerabilities.
• Accepted pivoting duties as an accountability partner for district leaders to navigate the development and implementation of time-bound action plans.

Managed key client relationships during a card mitigation campaign.

• Routinely traveled to client sites to conduct weekly meetings with Regional Operations Partners and Facility Administrators.
• Applied high-touch accountability and maintenance for the client relationship, resulting in the expansion of project scope.
• Analyzed data from multiple sources, steering strategy meetings, and labor risk assessments. Developed data driven solutions to reduce union organizing risk.

Secured leadership role to design and execute positive employee relations strategies for Northwest Region. Advised and collaborated with regional and district executives on employee engagement strategies for three districts with more than 30 full-line stores and approximately 5,000 hourly employees. Delivered customized consultation to field human resource business partners on employee relations issues, including harassment, discrimination, and workplace violence situations.

• Developed and implemented strategic initiatives in collaboration with key stakeholders to enhance employee engagement.
• Drove successful alignment and management of the California wage claims process incrementally to decrease company costs through consistent attendance at the hearings.
• Conducted complex company investigations to full resolution, avoiding escalation to a third party.