Angela D. Mays
Krum,Texas
Summary
Trustworthy, Compassionate Customer Service Worker offering exceptional care in managing client affairs. Dedicated to completing task on time and with excellent attention to detail. Demonstrates strong commitment to providing the best possible experience for customers.
Overview
37
37
years of professional experience
Work History
Academy Trainer
Walmart Neighborhood Market
Denton, Texas
08.2022 - Current
- Managed customer inquiries and provided product recommendations for online shoppers.
- Trained new team members on digital shopping platforms and best practices.
- Provided technical support for customers who encountered issues while shopping online.
- Completed pickup and shopping orders for customers within local area.
- Assisted teammates with daily tasks during peak periods.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Greeted customers and answered product or service questions.
- Scanned items when pulling from shelves to update system stock information.
- Satisfied customers with quick, accurate service under tight deadlines.
- Suggested comparable products to replace out-of-stock items.
- Processed purchases, returns, and exchanges on behalf of clients, ensuring a seamless shopping experience.
- Managed multiple clients simultaneously while maintaining high standards of service and privacy.
- Managed client communications through email, phone, and messaging apps, ensuring timely responses.
Companion
Local Hearts
Gainesville, AL
02.2020 - 07.2021
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Improved patient outlook and daily living through compassionate care.
- Maintained clean and well-organized environment for client happiness and safety.
- Documented client progress in charts and logbooks.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Delivered high level of assistance with cooking, meal preparation and shopping.
- Assisted clients with bathing, dressing.
- Observed and reported changes in physical, emotional, mental or behavioral condition.
Food Service Worker
Buccee's
Denton, Texas
09.2018 - 10.2019
- Maintained order and cleanliness of work areas to conform with health codes.
- Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
- Controlled portion sizes and garnishing for optimal cost controls.
- Cross-trained in other kitchen positions to support team and meet customer needs.
- Gathered ingredients and cleaned and cut food items to prep recipes.
Self Employed Housekeeper
Cleaning Services
Krum, TX
04.2014 - 09.2018
- Cleaned homes following specific and detailed protocols and requests.
- Coordinated home cleaning schedule based on client availability and realistic time constraints.
- Prepared homes for clients prior to arrival from business trips and vacations.
- Ran errands to pick up supplies, food, and equipment.
Lead Bank Teller
Independent Financial (North Star Bank)
Corinth, Texas
05.2002 - 06.2003
- Greeted and assisted customers with professional, knowledgeable support for diverse banking needs.
- Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Ordered currency for vault from the Federal Reserve.
- Supplied tellers with coin and currency.
- Assisted customers by phone and in person by answering banking questions and recommending solutions.
- Occasionally opened new accounts and served existing customers based on individual financial needs.
- Maintained filing systems and other daily administrative and clerical support tasks to facilitate deposits and account services.
Financial Service Representative (Motor Bank Supervisor)
Guaranty National Bank
SANGER, TX
08.2001 - 05.2002
- Responsibilities included preparing the motor bank for opening, working and logging night deposits and envelopes
- Customer service consisted of debits and credits to all accounts, and concise explanation of statements
- Designed and maintained spreadsheets on Excel for dormant accounts
- Other duties consisted of filing, CTL’s, bad addresses, and balancing vault, drawer, and coin machine, also researched and corrected customer complaints.
Teller
Kraft America Credit Union
GARLAND, TX
10.2000 - 07.2001
- Customer service duties included financial transactions both debit and credit, which encompass mailed in deposits and loan payments to be posted daily
- Demonstrated active roll in member relations via telephone, email, and face-to-face interaction
- Completed research on reported errors in credit union transactions and discussed possible resolutions with members
- Other duties included filling, scanning new account information, assisting members with safe deposit boxes and special projects as required.
Waitress
Rip Griffins
TERRELL, TX
06.2000 - 09.2000
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Stocked server areas with supplies before, during and after shifts.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Dairy Manager/Deli Team Member
Super One
Rowlett, Texas
04.1998 - 06.2000
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
- Replenished inventory with focus on addressing customer needs.
- Verified vendor deliveries with scanner to maintain accurate inventory count.
- Used hand trucks, and pallet jacks safely and efficiently.
- Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
- Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
- Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
- Completed orders according to customer preferences.
- Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
Error and Hold Adjuster
Lab Corp
DALLAS, TX
08.1995 - 11.1996
- Analyzed spreadsheets in order to find and correct errors
- Responsibilities include research of ICD-9 coded and customer service between doctor’s offices and insurance companies.
- Maintained updated knowledge of coding requirements, which included continuing education and certification renewal.
- Communicated with healthcare personnel, including practitioners to promote accuracy.
- Reviewed account information to confirm patient and insurance information is accurate and complete.
Audit Clerk
TTSI
ENNIS, TX
08.1994 - 08.1995
- Checked data points, documentation and financial postings for accuracy, integrity and compliance with standards.
- Work performed included transcription and data entry of fuel logs for calculation of fuel and multiple state highway tax.
- Compiled, sorted and verified digital data against source documents.
- Transcribed documents and maintained high levels of accuracy.
Waitress
Rip Griffins
TERRELL, TX
10.1991 - 08.1995
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Stocked server areas with supplies before, during and after shifts.
Motor Transport/MIMMS/Tool Room Attendant
U.S.M.C
VARIOUS
08.1989 - 10.1991
- Maintained safety and security of cargo, personnel and equipment in convoy.
- Operated all-wheel vehicles and equipment over variety of terrain and roadways for support of combat operations.
- Performed daily vehicle maintenance by checking fluid levels, tire wear and brake integrity.
- MIMMS (AIS) Marine Corp Integrated Maintenance Management (Automated Information Systems)
- Kept up to date maintenance records on all vehicles, trailers, and tools.
- Researched completed from Fiche and supply journals to order parts for all work orders.
- Created spreadsheets for daily, weekly, and monthly maintenance.
- Physical inventories conducted routinely on assets.
- Controlled tools inventory and ordered new supplies to meet expected demand, replacing broken or outdated tooling.
- Supported production line by signing out and servicing supplies and materials.
- Produced files and spreadsheets for maintenance and calibrations of tools.
Education
Seminar -
Member Conflicts: Opportunity Knocks, Teresa Alle
Dallas, TX2001
Seminar -
Time Management Solutions, Staff Extensions
Dallas, TX2001
Seminar -
Check Fraud Seminar
Dallas2001
MIMMS (AIS), U.S.M.C Maintenance Management Course, U.S. -
M.C.
1991
USMC -
Motor Transport School, USMC
Marine Corps Base Camp Lejeune, NC1990
High School Diploma -
Lipan High School
Lipan, TX1989
Skills
- Strong work ethic
- Approachable
- Energetic
- Reliable
- Money Handling
Timeline
Academy Trainer
Walmart Neighborhood Market
08.2022 - Current
Companion
Local Hearts
02.2020 - 07.2021
Food Service Worker
Buccee's
09.2018 - 10.2019
Self Employed Housekeeper
Cleaning Services
04.2014 - 09.2018
Lead Bank Teller
Independent Financial (North Star Bank)
05.2002 - 06.2003
Financial Service Representative (Motor Bank Supervisor)
Guaranty National Bank
08.2001 - 05.2002
Teller
Kraft America Credit Union
10.2000 - 07.2001
Waitress
Rip Griffins
06.2000 - 09.2000
Dairy Manager/Deli Team Member
Super One
04.1998 - 06.2000
Error and Hold Adjuster
Lab Corp
08.1995 - 11.1996
Audit Clerk
TTSI
08.1994 - 08.1995
Waitress
Rip Griffins
10.1991 - 08.1995
Motor Transport/MIMMS/Tool Room Attendant
U.S.M.C
08.1989 - 10.1991
Seminar -
Member Conflicts: Opportunity Knocks, Teresa Alle
Seminar -
Time Management Solutions, Staff Extensions
Seminar -
Check Fraud Seminar
MIMMS (AIS), U.S.M.C Maintenance Management Course, U.S. -
M.C.
USMC -
Motor Transport School, USMC
High School Diploma -
Lipan High School