Open To Work
Sheranda Alexander
Walmart
columbus,GA
Work Preference
Desired Job Title
Academy TrainerCustomer Service Rep IIMail ClerkFraud Analyst
Work Type
Full Time
Location Preference
Remote
Important To Me
Career advancementWork-life balanceFlexible work hoursHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k match
25
years of professional experience
Results-driven professional skilled in innovative thinking and time management. Experienced in collaborating across teams to identify skill gaps and implement targeted training solutions that enhance service quality and team performance.
Work History
Academy Trainer
2 Years 9 Months- Developed training materials for new associates to enhance onboarding experience.
- Conducted regular training sessions to improve team performance and compliance with operational standards.
- Collaborated with management to identify skill gaps and recommended targeted training programs.
- Mentored junior associates, fostering a culture of continuous learning and improvement within the team.
- Streamlined training processes, ensuring consistency in delivery across multiple departments.
- Utilized various learning management systems to track progress and assess individual associate development.
Customer Service Rep II
7 Months- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and retention.
- Managed multiple communication channels, including phone, email, and chat support.
- Collaborated with cross-functional teams to enhance service delivery and address client needs.
- Developed and maintained comprehensive knowledge of products and services for accurate support.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Mail Clerk
8 Years 6 Months- Sorted and distributed incoming mail to ensure timely delivery across departments.
- Operated high-speed mailing equipment, maintaining operational efficiency and quality standards.
- Managed inventory of mailing supplies, reducing waste through effective stock control practices.
- Collaborated with team members to streamline mail processing workflows for improved turnaround times.
- Managed high-volume mail periods effectively, ensuring that all incoming and outgoing items were processed in a timely manner.
- Facilitated smooth interdepartmental communication by promptly distributing internal documents and parcels to appropriate recipients.
Fraud Analyst
3 Years 5 Months- Analyzed transaction data to detect fraudulent activities and prevent financial losses.
- Collaborated with cross-functional teams to enhance fraud detection processes and tools.
- Developed and implemented strategies for monitoring risk patterns in real-time transactions.
- Conducted thorough investigations into reported fraud cases, ensuring compliance with regulatory standards.
- Reduced fraud losses by implementing effective fraud prevention strategies and monitoring systems.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Reviewed transactions and receipts to identify any suspicious activity.
Education
GED
Skills
Innovative thinking
Recruitment strategies
Motivational techniques
Injury prevention
Time management skills
Work ethic and integrity
Customer assistance
Customer service
Cleaning and sanitizing
Customer service excellence
Money handling
Professionalism and courtesy
Timeline
Academy Trainer
Walmart
10.2023 - CurrentRead More
Customer Service Rep II
Elevance
03.2023 - 10.2023Read More
Mail Clerk
BancTec
01.2005 - 07.2013Read More
Fraud Analyst
TSYS
01.2002 - 06.2005Read More
Turner Job Corp
GED
Read More