ANGELA E ALSTON
Dacula,GA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Telecommunications Operator
Amerimed EMS
06.2023 - Current
- Handled sensitive customer data with discretion, adhering to strict confidentiality protocols at all times.
- Managed high call volume while maintaining professionalism and composure during periods of peak demand.
- Connected callers with appropriate professional, department, or business.
- Implemented process improvements that led to increased workflow efficiency within the telecommunications department.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Maintained up-to-date knowledge of emergency call procedures.
- Collaborated with team members to maintain high-quality service standards, leading to increased client retention rates.
- Enhanced customer satisfaction by efficiently addressing and resolving technical issues in a timely manner.
- Delivered exceptional customer service while managing multiple priorities simultaneously under tight deadlines.
Remodel/Setup Associate
Walmart
01.2023 - 06.2023
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Built and installed cabinets, countertops and shelving to provide additional storage and working spaces.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Consistently lifted materials weighing as much as 50 pounds.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Engaged in friendly conversation with customer to better uncover individual needs.
Service Agent/Front Desk
DHL Express
08.2020 - 10.2022
- Opened and Closed Location
- Managed daily operations of location
- Processed Customer Shipments
- Entered data into various systems
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Processed credit card payments
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Kept accounts in balance and ran daily reports to verify totals.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Front Lobby Security Officer
G4S Secure Solutions
05.2017 - 08.2020
- Greet and Welcome Guests
- Secures premises and personnel by patrolling, monitoring surveillance equipment
- Inspecting buildings, equipment, and access points permitting entry
- Completes reports by recording observations, information, occurrences, and surveillance activities
- Answer questions and address complaints
- Make sure all gates are secure
- Confirm parking and direct vehicles
- Sign in and check visitors and contractors Identification
- Answer emails when necessary
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Security Officer Supervisor
Madison Security
03.2016 - 05.2017
- Assign officers to Posts
- Write incident reports
- Interact with property management when necessary
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked and verified photo identification prior to granting facility access.
- Monitored and evaluated performance of security personnel and provided feedback to improve performance.
- Reported suspicious activities and persons to law enforcement.
- Provided first-line support to shift workers during incidents and escalated situations as appropriate.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Education
BA - Business Administration And Management
Monroe College
Associate of Applied Science - MEDICAL ADMINISTRATION
Monroe College
The Bronx, NY06.2011
Skills
- Typing Speed: 45 wpm
- Conflict Resolution Techniques
- Solving Customer Concerns
- Microsoft Office
- Customer Service
- Managing Multiple Tasks
- Front Desk Operations
- Greeting customers
- Professional Communication
Timeline
Telecommunications Operator
Amerimed EMS
06.2023 - Current
Remodel/Setup Associate
Walmart
01.2023 - 06.2023
Service Agent/Front Desk
DHL Express
08.2020 - 10.2022
Front Lobby Security Officer
G4S Secure Solutions
05.2017 - 08.2020
Security Officer Supervisor
Madison Security
03.2016 - 05.2017
BA - Business Administration And Management
Monroe College
Associate of Applied Science - MEDICAL ADMINISTRATION
Monroe College
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