Angela Garvey
Andalusia
Summary
Compassionate operations manager with a focus on customer service and employee development. Proven ability to implement efficient systems and respond empathetically to client needs, ensuring a high standard of care and satisfaction.
Overview
14
14
years of professional experience
Work History
Owner/Operator
Vita De Novo Therapeutic Massage And Bodywork
09.2013 - 12.2016
- Oversaw daily operations, ensuring optimal client experience and service delivery.
- Developed and implemented efficient scheduling systems to maximize therapist availability.
- Managed inventory control, maintaining stock levels of essential supplies and equipment.
- Enhanced marketing strategies through social media engagement and community outreach initiatives.
- Evaluated client feedback to continuously improve service offerings and treatment protocols.
- Managed day-to-day business operations.
- Streamlined billing processes, improving accuracy and reducing administrative time significantly.
CNA
Beacon Children's Hospital
04.2009 - 08.2010
- Administered daily patient care, ensuring comfort and safety in a pediatric setting.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Shift Manager
McDonald's
03.2007 - 05.2008
- Supervised daily operations, ensuring efficient workflow and adherence to company standards.
- Trained new staff on service protocols and operational procedures, enhancing team performance.
- Managed inventory levels, coordinating restocking efforts to minimize shortages and waste.
- Implemented quality control measures to maintain food safety standards and product consistency.
- Resolved customer complaints promptly, improving overall satisfaction and loyalty.
- Scheduled employee shifts, optimizing labor resources for peak business hours.
Nuclear Biological Chemical Specialist
Army National Guard
08.2002 - 05.2007
- Conducted risk assessments for nuclear, biological, and chemical threats to enhance operational safety.
- Developed and implemented training programs on NBC defense protocols for military personnel.
- Coordinated emergency response drills to improve readiness for chemical exposure incidents.
- Evaluated and maintained protective equipment to ensure compliance with safety standards.
- Ensured accurate inventory tracking of sensitive items through meticulous record-keeping practices and routine audits of stock levels.
Education
Certificate of Completion - Massage Therapy
Enterprise School of Massaage
Enterprise08-2013
Skills
- Operations management
- Documentation and reporting
- Compassion and empathy
- Hiring
- Business planning
- Collaborative Problem-solving
- Emergency response planning
- Hazardous material handling
- Decision-making
- Customer service focus
- Employee training
Timeline
Owner/Operator
Vita De Novo Therapeutic Massage And Bodywork
09.2013 - 12.2016
CNA
Beacon Children's Hospital
04.2009 - 08.2010
Shift Manager
McDonald's
03.2007 - 05.2008
Nuclear Biological Chemical Specialist
Army National Guard
08.2002 - 05.2007
Certificate of Completion - Massage Therapy
Enterprise School of Massaage