Angela K Kanik
Boynton Beach,FL
Work Preference
Summary
Accomplished professional adept at driving team performance, business strategies, and making data-supported recommendations for continuous process improvement. Skilled at identifying optimal tactics for motivating teams and engaging clients.
Overview
27
27
years of professional experience
Work History
VP- Sr. Preferred Blended/Fraud Manager
Bank of America
04.2020 - 07.2026
- Oversee multi-site operational compliance, ensuring consistent execution of policies and procedures in a high-execution environment
- Utilize data insights to provide client, product and portfolio management support and escalation
- Led and coached teams to achieve business priorities and meet performance scorecard targets
- Identified and managed employee and business risks, escalating through appropriate channels to mitigate potential issues
- Optimize team performance through structured management routines/forecasting
- Received Pinnacle Award for exceptional performance in 2021, 2023, and 2024.
- Earned TMAC Award in 2023 and served as mentor in 2024.
- Member, Associate Readiness Council (2024-2026) Co-piloting multiple applications
- Directed Words Matter initiative, reaching 38% Masterclass level engagement.
- Collaborated as Co-lead on Career Matters initiative focused on workforce growth.
- Mentor to underperforming and newly promoted managers, developing coaching plans
VP-Financial Center Manager
Bank of America
Wellington, FL
11.2018 - 04.2020
- Drives innovation and supports change leadership by identifying opportunities for improvement and fostering a culture of continuous transformation
- Fostered a high-performing, client-centric environment with a focus on risk management
- Defined workstream objectives, timelines, and deliverables, leading execution to achieve measurable outcomes
- Acted as specialist champion for risk management initiatives
- Contributed to leadership development discussions in Southeast Region during 2019
- Championed regional community center initiatives, enhancing community engagement and participation
- Contributed as volunteer member of Market President Team, strengthening community outreach efforts
- Honored with Valiant Award for outstanding contributions to the team
- Awarded Diamond Award for outstanding service and client satisfaction
VP FCM & Co-Market Manager
Bank of America
Raleigh, NC
07.2012 - 11.2018
- Provided strategic leadership across financial centers, aligning initiatives with organizational goals and enhancing operational effectiveness
- Led multi-site operations in sales, service, risk management, compliance, ensuring seamless integration and adherence to standards
- Engages with senior leaders and executive stakeholders to influence priorities, maintain governance standards, and ensure accountability
- Managed closure of 35 financial centers while retaining business through strategic redirection, minimizing disruption and maintaining client relationships
- Maintained top 10% company-wide performance ranking (2016)
- Mentored 25+ associates toward career advancement
- Facilitated meetings for Triangle Area Volunteer Network, promoting collaboration and volunteer engagement.
AVP - Financial Center Manager
Bank of America
West Palm Beach, FL
04.2007 - 07.2012
- Revitalized operations across three underperforming branches, improving performance and service delivery
- Managed retail banking operations, enhancing profitability and client satisfaction
- Coached teams on sales and service, driving operational excellence
- Ensured compliance with audit and regulatory standards
- Led BCCR audit process achieving a 97% pass rate
- Reduced customer fraud losses by $400,000
- Enhanced customer experience through targeted feedback collection
- Developed and promoted multiple associates into leadership roles
Assistant Manager
Bank of America
Thomasville, North Carolina
10.2005 - 04.2007
- Achieved G-3 sales targets to drive revenue growth
- Drove sales and improved service delivery
- Coordinated daily branch operations to enhance team performance
- Reduced non-credit losses through streamlined operational processes
- Participated in pilot 'Click-to-Staff' training initiative to improve staffing efficiency
Banking Center Control Review
Bank of America
Kansas City, Missouri
01.2003 - 10.2005
- Improved audit pass rates by 60% across 82 banking centers
- Ensured compliance while minimizing risk exposure across banking centers
- Developed and implemented audit strategies enhancing operational integrity
- Assisted in merger planning for New York market, facilitating smooth integration
- Trained staff during LaSalle to Bank of America transition (Chicago market)
Teller Coordinator
Bank of America
Kansas City, Missouri
02.1999 - 01.2003
- Reduced cash discrepancies by 20%
- Earned Operational Excellence Award for three consecutive years by consistently improving processes.
- Assisted in developing lobby leadership program to enhance customer engagement
- Increased associate referral rates through targeted initiatives
Education
Marketing Program -
University of Missouri Kansas City
01-1995
Skills
- Performance Metrics
- Operational compliance
- Team leadership
- Strategic planning
- Process improvement
- Tableau
- Resource Optimization
- Effective communication
- Compliance management
- Risk assessment
- Management operations
- Client relations
- Employee Engagement
- Coaching performance
- Leadership strategy
- Monitoring performance
- Development initiatives
- Teamwork
- Results-oriented
- Analytical thinking
- Problem solving
- Leadership change
- Mentoring
- Customer Interaction Management
- Internet Explorer
- Boss/Fast
Timeline
VP- Sr. Preferred Blended/Fraud Manager
Bank of America
04.2020 - 07.2026
VP-Financial Center Manager
Bank of America
11.2018 - 04.2020
VP FCM & Co-Market Manager
Bank of America
07.2012 - 11.2018
AVP - Financial Center Manager
Bank of America
04.2007 - 07.2012
Assistant Manager
Bank of America
10.2005 - 04.2007
Banking Center Control Review
Bank of America
01.2003 - 10.2005
Teller Coordinator
Bank of America
02.1999 - 01.2003
Marketing Program -
University of Missouri Kansas City