Angela Kay Wilson
Forney,TX
Summary
Dynamic and results-oriented professional with extensive experience in administrative and client-facing roles, notably as an Administrative Assistant at Mesquite ISD/Mesquite Employee Health Center. Excelled in customer service and office administration, enhancing client satisfaction and operational efficiency. Demonstrated proficiency in data entry and a strong ability to build professional relationships, contributing to a positive and productive work environment.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Mesquite ISD/Mesquite Employee Health Center
07.2009 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Maintained inventory of office supplies and placed orders.
- Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Referral coordinator, insurance verification and faxing
- Billing insurance claims and medical coding
- Accounts receivable and payable posting payments
- Closing accounts from accounts receivable for the end of day
Massage Therapist
Self-employeed
02.2004 - Current
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Provided clear, concise instructions to clients to prepare for massage services.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Researched new techniques to stay up to date with trends and developments in massage therapy industry.
- Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
- Evaluated client conditions to recommend appropriate massage therapy methods.
- Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
- Ensured client safety by adhering to strict hygienic practices and proper draping techniques.
- Provided deep tissue massages for alleviating chronic pain, resulting in significant client satisfaction and retention.
Front Desk Receptionist
Ob-Gyn Associates of Dallas
03.2004 - 06.2008
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Collected patient and surgery payments, processed transactions and updated relevant records.
- Operated multi-line telephone system to answer and direct high volume of calls.
Education
Massage Therapy
Hands On Therapy
Mesquite, TX02-2004
High School Diploma -
Mesquite High School
300 East Davis, Mesquite, Texas 7514905-1981
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- File organization
- Customer and client relations
- Filing
- Customer relations
- Clerical support
- Critical thinking
- Strong problem solver
- Scheduling
- Documentation and recordkeeping
- Professional communication
- Database entry
- Scheduling and calendar management
- Appointment scheduling
- Recordkeeping
- Verbal communication
- Data organization
- Professional and mature
- Filing and data archiving
- Documentation and reporting
- Relationship building
- Mail handling
- Multi-line phone proficiency
- Complex Problem-solving
- Accounting support
Certification
certified medical coder
Timeline
Administrative Assistant
Mesquite ISD/Mesquite Employee Health Center
07.2009 - Current
Front Desk Receptionist
Ob-Gyn Associates of Dallas
03.2004 - 06.2008
Massage Therapist
Self-employeed
02.2004 - Current
certified medical coder
Massage Therapy
Hands On Therapy
High School Diploma -
Mesquite High School
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